Insurance for NSW - Agency Obligations

Agency Roles and ResponsibilitiesRisk management and insurance arrangements are the responsibility of the heads of authorities.


In broad terms, the role of agencies is to:

  • Conduct regular risk assessments and perform risk management tasks for all exposures
  • Implement appropriate risk identification measurements, mitigation and management procedures
  • Respond to incentive arrangements that are part of the scheme
  • Report on results


Generally, the responsibilities of Agencies are:

  • Provide timely and accurate data for annual renewals
  • Provide the Claim Managers - within agreed statutory timeframes - with all claims information necessary to effectively manage claims
  • Provide the Claim Managers with timely information on return to work, change of work status or any other changes affecting a claim
  • Deliver a timely, safe and durable return to work for injured workers
  • Conduct regular proactive claims reviews
  • Manage all claims information, documents and files in accordance with regulatory and Insurance for NSW requirements
  • Ensure that agency staff are aware of statutory requirements and their responsibilities under service level agreements