During this time of COVID-19 it’s important that both employers and employees are aware of their responsibilities and work to ensure good physical and mental well-being. Our teams remain ready to help with your Workers’ Compensation needs.
The COVID-19 situation has changed the environment we operate in, and as a result Allianz employees have commenced working remotely. All our Workers’ Compensation teams are equipped with the necessary technology and support to ensure you are provided with the same level of service you’ve come to expect. However, we ask for your patience and understanding as our operations and processing times may be affected.
We thank you for working with us to prioritise the safety and wellbeing of us all, and minimise the risks associated with COVID-19. We appreciate this is a difficult time for everyone across the community.
Allianz understands that COVID-19 has impacted ways of working and prompted a need for employers to adapt to a new and changing environment. Changes are evident in how employers approach safety, workforce planning, the return of injured workers back to work and support for the mental and physical wellbeing of staff.
We’ve developed a new resource specifically for employers navigating this new environment. ‘Thriving Beyond COVID-19: An Employer Guide’ has been designed to provide practical guidance across three key pillars: Business Planning, Workforce Transition and Managing Injuries and Return to Work.
Each industry will have their own unique challenges in successfully navigating COVID-19, so we’ve also developed tailored flyers to address the safety and workforce planning considerations in different industry sectors.
Should you need to make contact with us or send us documentation it’s important that you use the channels specified below for your state.
This will ensure your correspondence is picked up by the correct team and processed efficiently.
Further information specific to COVID-19 and workplace matters can be found on the Australian Government Comcare website
Your claims service officer should be your first point of contact, if you are unable to reach them then please call 1300 743 505 or email: sa@allianz.com.au
Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664.
Send all email claims correspondence to the following email address with your claim number in the subject line:actwc.claims@allianz.com.au
Further information specific to COVID-19 and Workers’ Compensation can be found on the ACT Government website.
Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664.
Send all email claims correspondence to the following email address with your claim number in the subject line: mfclaim@allianz.com.au
Further information specific to COVID-19 and Workers’ Compensation can be found on the icare website.
Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 788 946 or email: injurymanagement@allianz.com.au
Police Hurt on Duty in NSW – for further information visit https://www.statesuper.nsw.gov.au/pss
Insurance for NSW (Government Agencies) – Further information specific to COVID-19 and Workers’ Compensation can be found on the icare website.
Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664.
Send all email claims correspondence to the following email address with your claim number in the subject line: ntwc.claims@allianz.com.au
Further information specific to COVID-19 and Workers’ Compensation can be found on the NT WorkSafe website.
Further information specific to COVID-19 and workplace risk management can be found on the WorkSafe QLD website.
Further information specific to COVID-19 and the workplace can be found on the SafeWork SA website.
Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664.
Send all email claims correspondence to the following email address with your claim number in the subject line: sfwc.claims@allianz.com.au
Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664
Send all email claims correspondence to the following email address with your claim number in the subject line: taswc.claims@allianz.com.au
Further information specific to COVID-19 and Workers’ Compensation can be found on the WorkSafe Tasmania website.
Your case manager should be your first point of contact, or if you are unsure then please call 1300 130 664
If you are an injured worker you can submit documents via WorkSafe’s VicClaim app, available to download from iTunes for Apple devices or from the Google Play store for Android devices.
If using email, use the appropriate address below with your claim number in the subject line (where available).
Certificates or payslip
wcadminteam@allianz.com.auNew claim
wcvicen@allianz.com.auFurther information specific to COVID-19 and the workplace can be found on the WorkSafe Victoria website.
Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664
Send all email claims correspondence to the following email address with your claim number in the subject line. wawc.claims@allianz.com.au
Further information specific to COVID-19 and Workers’ Compensation can be found on the WorkCover WA website.
Any advice here does not take into account your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply.
Allianz Australia Insurance Limited ABN 15 000 122 850 (AAIL) is the underwriter of workers compensation policies in Western Australia, Tasmania, the ACT, Northern Territory and under the Seacare scheme. AAIL also act as an authorised agent for icare NSW, manage some self-insurance arrangements across Australia and act as a service provider for Comcare. Allianz Australia Workers' Compensation (NSW) Limited ABN 17 003 087 545 act as an authorised agent for icare NSW and Allianz Australia Workers' Compensation (Victoria) Limited ABN 98 059 835 791 act as an authorised agent of WorkSafe Victoria. AAIL is also a general insurer as detailed below.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the general insurer except in respect of life insurance, in which case Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer.
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