Contacting Workers Compensation Coronavirus (COVID-19)




Coronavirus (COVID-19)

During this time of COVID-19 it’s important that both employers and employees are aware of their responsibilities and work to ensure good physical and mental well-being. Our teams remain ready to help with your Workers’ Compensation needs.

The COVID-19 situation has changed the environment we operate in, and as a result Allianz employees have commenced working remotely. All our Workers’ Compensation teams are equipped with the necessary technology and support to ensure you are provided with the same level of service you’ve come to expect. However, we ask for your patience and understanding as our operations and processing times may be affected.

We thank you for working with us to prioritise the safety and wellbeing of us all, and minimise the risks associated with COVID-19. We appreciate this is a difficult time for everyone across the community.


COVID-19 Employer Resources

Allianz understands that COVID-19 has impacted ways of working and prompted a need for employers to adapt to a new and changing environment. Changes are evident in how employers approach safety, workforce planning, the return of injured workers back to work and support for the mental and physical wellbeing of staff.

We’ve developed a new resource specifically for employers navigating this new environment. ‘Thriving Beyond COVID-19: An Employer Guide’ has been designed to provide practical guidance across three key pillars: Business Planning, Workforce Transition and Managing Injuries and Return to Work.

Each industry will have their own unique challenges in successfully navigating COVID-19, so we’ve also developed tailored flyers to address the safety and workforce planning considerations in different industry sectors.

Contacting us

Should you need to make contact with us or send us documentation it’s important that you use the channels specified below for your state.
This will ensure your correspondence is picked up by the correct team and processed efficiently.

Comcare

Further information specific to COVID-19 and workplace matters can be found on the Australian Government Comcare website

Your claims service officer should be your first point of contact, if you are unable to reach them then please call 1300 743 505 or email: sa@allianz.com.au



ACT

Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664.

Send all email claims correspondence to the following email address with your claim number in the subject line:actwc.claims@allianz.com.au

Further information specific to COVID-19 and Workers’ Compensation can be found on the ACT Government website.




NSW

Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664.

Send all email claims correspondence to the following email address with your claim number in the subject line: mfclaim@allianz.com.au

Further information specific to COVID-19 and Workers’ Compensation can be found on the icare website.




NSW – Insurance for NSW (Government Agencies) and Police Hurt on Duty (Pre 88)

Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 788 946 or email: injurymanagement@allianz.com.au

Police Hurt on Duty in NSW – for further information visit https://www.statesuper.nsw.gov.au/pss

Insurance for NSW (Government Agencies) – Further information specific to COVID-19 and Workers’ Compensation can be found on the icare website.



NT

Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664.

Send all email claims correspondence to the following email address with your claim number in the subject line: ntwc.claims@allianz.com.au

Further information specific to COVID-19 and Workers’ Compensation can be found on the NT WorkSafe website.




QLD

Further information specific to COVID-19 and workplace risk management can be found on the WorkSafe QLD website.




SA

Further information specific to COVID-19 and the workplace can be found on the SafeWork SA website.



Seafarers

Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664.

Send all email claims correspondence to the following email address with your claim number in the subject line: sfwc.claims@allianz.com.au




TAS

Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664

Send all email claims correspondence to the following email address with your claim number in the subject line: taswc.claims@allianz.com.au

Further information specific to COVID-19 and Workers’ Compensation can be found on the WorkSafe Tasmania website.




VIC

Your case manager should be your first point of contact, or if you are unsure then please call 1300 130 664

If you are an injured worker you can submit documents via WorkSafe’s VicClaim app, available to download from iTunes for Apple devices or from the Google Play store for Android devices.

If using email, use the appropriate address below with your claim number in the subject line (where available).



Further information specific to COVID-19 and the workplace can be found on the WorkSafe Victoria website.




WA

Your case manager should be your first point of contact, if you are unable to reach them then please call 1300 130 664

Send all email claims correspondence to the following email address with your claim number in the subject line. wawc.claims@allianz.com.au

Further information specific to COVID-19 and Workers’ Compensation can be found on the WorkCover WA website.