ACT Workers Compensation

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As a national workers compensation insurer, Allianz Australia has the capability to provide cover in all states and territories (except Queensland and South Australia).

If you require cover for the Australian Capital Territory where Allianz Australia underwrites workers compensation insurance we recommend that you contact your insurance adviser in the first instance. For more information about workers compensation in the Australian Capital Territory visit the WorkSafe ACT website or contact us on 1300 130 664

Allianz is here to support you and your workers, many of which may not be familiar with workers compensation. In the event of a workplace injury, your workers will need information and guidance on what to expect once their claim is accepted. The following series of short videos, which you can share with your workers, explain the workers compensation journey from claims lodgement to receiving payments, treatment, recovery and return to work.

Your journey - Workers Compensation

Allianz is committed to supporting your recovery and return to work and helping you understand the workers compensation process. Watch this video to learn more.

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Your life covered – Receiving payments

At Allianz, we are committed to providing access to compensation for your time off work without delay so that you can focus on your recovery.

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Your health first – Treatment

Getting the treatment you need and being actively involved in your recovery will see you return to health sooner.

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Moving forward – Your recovery

Your recovery is a collaborative effort. Everyone has a role to play.  Recovery at work has been shown to lead to better physical, social and financial outcomes.

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Claims Management

ACT Legislation

Workers compensation is compensation payable under the ACT Workers Compensation Act 1951 to a worker who sustains an injury arising out of or in the course of their employment.‎
The worker may be entitled to compensation for weekly benefits while incapacitated for work, medical expenses, rehabilitation expenses, permanent impairment and, in some instances, damages at common law.

Register of injuries

All employers are required to maintain a Register of Injuries that is readily accessible to all workers. The Register of Injuries is a current record of any injuries suffered by workers, whether or not they result in a claim.

Lodging an injury notification

Employers are required to notify their workers compensation insurer of all injuries sustained by their employees. They must provide the initial notification within 48 hours of becoming aware of the injury. If an employer fails to give notice within this timeframe, the employer is directly liable for weekly compensation from the end of the notification timeframe (48 hours) until the notice is given to Allianz and cannot be compensated for this period.

The initial notification can be made by:

By notifying Allianz within 48 hours you will meet your legislative obligations and we are able to commence active injury management to facilitate a prompt recovery and return to work of your employee.

To make a claim for compensation

Should you or your injured worker wish to make a claim for compensation or benefits, please complete the following requirements:

  • Provide the worker with a claim form
  • On receipt of the completed form, complete the Employer’s claim form and forward immediately (within 7 days),
    together with an approved WorkCover medical certificate, to Allianz at the following address:

Please send all documents to:

Allianz Australia
PO Box 262
Canberra ACT 2601

Claim lifecycle – what happens and when

The table below shows the typical lifecycle of a workers compensation claim.
This table is a simple description of the claims process, so you know what to expect if you need to make a claim.

Step 1. (Worker step)

A workplace injury is reported to the employer. In the case that a serious incident occurs involving a fatality or permanent injury or illness, please phone Worksafe ACT immediately on 02 6207 3000.

Step 2. (Employer step)

The employer notifies Allianz within 48 hours of the injury/incident and is issued an incident number which is to be used in all correspondence.

Step 3. (Allianz step)

If the injury is significant, the Allianz case manager will contact the employer, worker and if necessary, the treating doctor to initiate injury management activities, including a return to work or injury management plan.

Step 4. (Employer step)

The injured worker and employer complete and return workers compensation claim forms together with a WorkCover medical certificate within 7 days.

Step 5. (Allianz step)

Upon receipt of the claim form and medical certificate, Allianz will assess the claim and in most cases advise all parties of liability determination within 3 working days.

Step 6. (Allianz step)

If liability is accepted
The Allianz case manager collaborates with the worker, employer and nominated treating Doctor to return the worker to work as soon as possible.

If liability cannot be determined without additional information
The Allianz case manager will notify the employer and the worker of the delay in determining liability and the reason(s) why. The required additional information will be sought and a decision promptly made on receipt.

If liability is not accepted
The Case Manager will notify the employer and injured worker of the liability decision verbally and in writing, including the process to be followed should the decision be disputed.

Step 7. (Worker & employer step)

If liability is accepted, all relevant accounts and requests for wage reimbursements should be sent promptly to Allianz for payment.

Step 8. (Allianz step)

Allianz will keep in regular contact with the employer and injured worker to facilitate a prompt recovery and return to work. Assistance may be sought from specialist providers, such as occupational rehabilitation experts or medical professionals.

Step 9. (Worker & employer step)

Worker is certified fit for work with no ongoing treatment. All final accounts / wage reimbursements sent to Allianz for payment.

Step 10. (Allianz step)

Allianz closes the claim