Business Insurance Claims

What should I do if I need to make a small business insurance claim?

Notifying us of a Motor or Property claim

Phone

Call 13 10 13 and one of our friendly consultants will assist you with the claims process.

Call 13 10 13

Paper forms

We list a range of insurance claim forms that can be downloaded and sent to Allianz.

Find out more

Available Claims FormsFor your convenience, please find below a range of insurance claim forms that can be downloaded and sent to Allianz.

Steps to submit

  • Print out and complete the relevant claim form.
  • Make sure you have provided all of your contact details.
  • Email, post or fax the claim form to Allianz.

Submit by email, post or fax

Email, fax or mail the claim form to:

Notifying us of a Public or Products Liability Incident

Paper form

Download the Public / Products Liability Incident Report form and send it to Allianz.

Download form

Online

Submit an incident report form online now.

Submit online

Phone

Call our Public and Products Liability claims department on 13 10 13

Call us

Business interruption insurance

Can I make a COVID-19 business interruption insurance claim?

We are sorry if your business has been impacted by COVID-19.

There are currently legal proceedings underway to help determine what COVID-19 related loss of income or profit can be claimed under business interruption insurance policies.

While the High Court has ruled that insurers cannot rely on references to the Quarantine Act to deny liability for certain insurance, there are further aspects of business interruption cover that need to be resolved to establish whether customers will ultimately be covered. That is why insurers, including Allianz, and the Australian Finance Complaints Authority agreed to a second test case in the Federal Court of Australia, which has commenced and will be heard from late August 2021.

This second text case will determine the meaning of policy wordings around disease definition, COVID-19 outbreak proximity, the impact of government mandates, and other policy wording matters.

If you have purchased business interruption insurance and you believe you have suffered a loss as defined by your policy, you can consider lodging a claim. Each claim will be reviewed subject to the criteria below before a claim can be paid:

If the loss does not fall within the scope of cover then the claim will not be paid.

If you believe your circumstances may entitle you to cover under your business interruption policy, we encourage you to please consider and prepare the relevant information found within our Questions to Consider, then call us on 13 10 13.

For further information about the business interruption test cases, please visit the Insurance Council of Australia website.

Disaster support

If you're an Allianz customer and you've been affected by a disaster we’re available to help you, 24 hours a day.

We have a 24-hour hotline available on 13 10 13 should you wish to lodge a claim. Overnight, you can only commence lodgement of a claim or request a call back from one of our consultants

Every claim is important to us, and so is your time, so if your claim is for less severe damage, use our online claim form to submit your motor claim or property claim.

You’ll still receive Allianz's great customer service, but you'll avoid phone queues, and you'll be allowing those who've been hardest hit to receive urgent assistance.

So call 13 10 13 or use our online motor claims form or property claims form, anytime, day or night.

Dispute resolution process

Allianz strives to resolve disputes as amicably and as quickly as possible.

Find out more about our internal complaints procedure and the external disputes resolution scheme we subscribe to.