Business Insurance Claims

What should I do if I need to make a small business insurance claim?

Notifying us of a Motor or Property claim

Phone

Call 13 10 13 and one of our friendly consultants will assist you with the claims process.

Call 13 10 13

Paper forms

We list a range of insurance claim forms that can be downloaded and sent to Allianz.

Find out more

Available Claims FormsFor your convenience, please find below a range of insurance claim forms that can be downloaded and sent to Allianz.

Steps to submit

  • Print out and complete the relevant claim form.
  • Make sure you have provided all of your contact details.
  • Email, post or fax the claim form to Allianz.

Submit by email, post or fax

Email, fax or mail the claim form to:

Notifying us of a Public or Products Liability Incident

Paper form

Download the Public / Products Liability Incident Report form and send it to Allianz.

Download form

Online

Submit an incident report form online now.

Submit online

Phone

Call our Public and Products Liability claims department on 13 10 13

Call us

Business interruption insurance – can I make a COVID-19 claim?

We understand the concerns of customers who may be waiting for a determination of their claim or resolution of a dispute, as the Insurance Council of Australia sought clarity on behalf of the insurance industry on what circumstances would trigger a claim to be paid under a business interruption cover due to COVID-19.

In June 2021 the High Court upheld the decision of the NSW Court of Appeal that found that insurers cannot rely on Pandemic Exclusions in Business Interruption policies which reference the repealed Quarantine Act 1908 (cth).

On 8 October 2021 the Federal Court handed down its decision on the Second Business Interruption Test Case, finding that, in 9 out of the 10 test cases, insurers were not liable to indemnify customers for their claim under the respective business interruption covers as none of the relevant clauses were triggered.

The decision is subject to appeal before the Full Federal Court and has been scheduled for hearing 8 November to 16 November 2021. We will need to await the outcome of the appeals in the Second BI Test Case before finalising Allianz’s position on claims.

Next Steps

Appeals in 5 of the 10 cases in the second test case have been lodged and are provisionally listed before the Full Federal Court between 8– 16 November 2021 with judgment anticipated to be given in December 2021.

No appeal was lodged in the 2 Allianz cases which formed part of the second test case. Despite this, Allianz, like the rest of the insurance industry is awaiting a final outcome of the appeals.

Lodging a Business Interruption Claim

If you believe your circumstances entitle you to coverage under your business interruption cover, please consider lodging a claim. You can call our claims line on 1300 300 573 or visit allianz.com.au for further information.

To assist in the assessment of the claim, we have prepared a list of things for you to consider when completing your claim.

Each claim will be reviewed subject to your business interruption insurance cover and there must be a loss that is covered by the policy before a claim can be paid.

If the claim gives rise to one of the issues heard in the second test case, we may be unable to finalise the claim at that time but will do so as soon as a final determination has been made.

If the loss does not fall within the scope of cover then the claim will not be paid.

Further information

For details about Business Interruption and the BI test cases please visit Business Interruption test cases - Insurance Council of Australia.

If you have any further questions, please call us on 13 10 13.

Disaster support

If you're an Allianz customer and you've been affected by a disaster we’re available to help you, 24 hours a day.

We have a 24-hour hotline available on 13 10 13 should you wish to lodge a claim. Overnight, you can only commence lodgement of a claim or request a call back from one of our consultants

Every claim is important to us, and so is your time, so if your claim is for less severe damage, use our online claim form to submit your motor claim or property claim.

You’ll still receive Allianz's great customer service, but you'll avoid phone queues, and you'll be allowing those who've been hardest hit to receive urgent assistance.

So call 13 10 13 or use our online motor claims form or property claims form, anytime, day or night.

Dispute resolution process

Allianz strives to resolve disputes as amicably and as quickly as possible.

Find out more about our internal complaints procedure and the external disputes resolution scheme we subscribe to.