Business Insurance Claims


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What should I do if I need to make a small business insurance claim?

Notifying us of a claim

Phone

Call 13 10 13 and one of our friendly consultants will assist you with the claims process.

Call 13 10 13

Paper forms

We list a range of insurance claim forms that can be downloaded and sent to Allianz.

Find out more

Available Claims FormsFor your convenience, please find below a range of insurance claim forms that can be downloaded and sent to Allianz.

Steps to submit

  • Print out and complete the relevant claim form.
  • Make sure you have provided all of your contact details.
  • Post or fax the claim form to Allianz.

Submit by post or fax

Fax the claim form to:

  • New South Wales/ACT: (02) 9266 7167
  • Victoria/Tasmania: (03) 8615 8120
  • Queensland: (07) 3023 7649
  • South Australia/NT: (08) 8394 8213
  • Western Australia: (08) 9422 8441

Notifying us of a Public or Products Liability Incident

Paper form

Download the Public / Products Liability Incident Report form above and send it to Allianz.

Download form

Online

Submit an incident report form online now.

Submit online

Phone

Call our Public and Products Liability claims department on 13 10 13

Call us

Disaster support

If you're an Allianz customer and you've been affected by a disaster we’re available to help you, 24 hours a day.

Whether you need assistance or to notify us of a claim, our experienced staff are ready to help. We have extra staff on our 24-hour hotline on 13 10 13 if you have suffered severe loss or damage.

Every claim is important to us, and so is your time, so if your claim is for less severe damage, use our online claim form to submit your motor claim or property claim.

You’ll still receive Allianz's great customer service, but you'll avoid phone queues, and you'll be allowing those who've been hardest hit to receive urgent assistance.

So call 13 10 13 or use our online motor claims form or property claims form, anytime, day or night.

Dispute resolution process

Allianz strives to resolve disputes as amicably and as quickly as possible.

As a signatory to the General Insurance Code of Practice we offer an Internal Dispute Resolution Process (IDR) in the event a customer is not satisfied with either the outcome of a General Insurance claim, or any aspect of its handling. To start the IDR process, call us and ask to speak to the Claims Team Leader.

We will do everything to reach a resolution within the terms of the policy. If, however, you are still dissatisfied with our decision, you may choose to refer the matter to an independent external dispute resolution body, the Financial Ombudsman Service (FOS). The FOS Scheme offers claimants an impartial alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.

To find out more about the role of the FOS visit the FOS website at www.fos.org.au

Frequently Asked Questions

One of our consultants will discuss this with you when they receive your claim or when you call to make your claim.
Documents such as purchase receipts, credit card statements and owner's handbooks will help. When you speak to a consultant, they'll let you know what you need to provide to help us process your claim.
We organise the quotes and replacement of your possessions and do most of the leg work for you.
Call our claims department on 13 1000 and one of our friendly consultants will take you through the claims process.