Our first priority is your safety. Please keep yourself and your family out of harm’s way until the bushfire risk is over. Then, when it’s safe to do so, contact us when possible.
If you have been affected by the recent bushfires you can claim online or call us on 13 10 13.
Our Claims Team is here to help you 24/7. You don’t need your policy documents. Our Claims Team can locate these details for you.
Wherever possible, we have on-the-ground support for customers from our Assessment and Claims Teams, working in coordination with the Insurance Council of Australia.
Our support doesn’t stop here
Our policy provides temporary accommodation for Home and/or Contents Insurance customers whose properties have been lost or made uninhabitable*.
Our policy also provides fast-tracked emergency funds and financial assistance for affected customers to help with immediate needs such as food, clothing and accommodation*.
*Eligibility criteria, limits and exclusions may apply.