Financial Hardship Support | Allianz Australia

How we can support you

Payment options

If you’re in financial difficulty and are finding it difficult to pay your premium, we can:

Offer a policy health check to review your cover
Extend your payment due dates
Change your policy from annual to monthly payments

Depending on the policy you hold with us, other options may also be available to you. Please contact us to discuss.

Claims excess

If you have a new or existing claim and are unable to pay the excess upfront, let us know and we can:

Offer instalment payments
Deduct the excess from a claim in the event of a cash settlement.

Support paying debt owed to us

If you owe us a debt related to a claim event and are unable to pay, you can apply for financial hardship support. Depending on your circumstances we may:

Put the debt recovery on hold
Waive your debt (where agreed)

These measures are also available if one of our debt collectors is already working with you.

Experiencing urgent financial need

Natural disasters

If you have made a natural disaster claim and are experiencing urgent financial need, let us know us about your situation. We may:

Fast-track our assessment of your claim
Fast-track the process we follow to make a decision about your claim
Provide you with an emergency payment to provide for your immediate needs

Life insurance claims

If you have a new or existing life insurance claim and are in urgent financial need, let us know about your situation. We may be able to either fast-track our assessment of your claim, or fast-track our decision-making process, as long as you can reasonably demonstrate both of the following:

You are in urgent financial need of the benefit of the claim
Your need is a result of the condition that has caused the claim

Depending on the policy you hold with us, other options may also be available to you. Contact us to discuss.

How to apply for support

If you’re going through financial hardship, please contact us today and talk to us about your situation.

Payment options for your premiums 13 1000
Claims excess 13 10 13
Repaying debt owed to us 1300 489 715
Natural disasters claims 13 10 13
Life insurance claim 1300 362 108

Access to community support services

The National Debt Helpline is a not-for-profit service helping customers get back on track with their finances. They can connect you with professional financial counsellors who offer a free, independent and confidential service.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website.

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Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the general insurer except in respect of life insurance, in which case Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer.