Coping with the loss of a loved one is one of life’s biggest challenges and can feel overwhelming. When someone passes away, it's important you notify us so their assets can continue to be protected. We’ve created this guide to help you manage any insurance policies connected with a deceased estate, so that you have more space to grieve.
Please email our customer service team with the following documentation. If possible, please include all known policy numbers of the deceased person.
We require the following two documents:
It is important to notify us that your loved one has passed away so that you can:
Once we have received all your documents, we will be able to process your request and come back to you within 10 working days.
Call us on 132 664 and our friendly customer support team will do what we can to support you.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the general insurer except in respect of life insurance, in which case Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer.
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