Feel understood, supported and protected with Allianz

At Allianz, we know life can change without warning, which is why we promise to be by your side when you need us most.

Since 1890, we have been using our expertise to enable our customers to move with confidence worldwide. Whether you are making a claim, protecting your home against extreme weather events or experiencing hardship, Allianz is here to provide the support you need at every stage of your life.

Contact us on 13 1000.

See the contact details for our full list of support services.

Be prepared for extreme weather this season

Extreme weather is part of life in Australia. Allianz has helped Australians get back on their feet after adverse events for over 100 years. This season, we’re here to help Australians secure their future.

We’re here to help

Allianz recognises that we are all likely to experience vulnerability at some point in our lives. This vulnerability may result from life events, such as an illness, natural disaster or loss of income. Other factors may be longer term – such as a disability or financial distress.

We are committed to supporting customers through these tough times with respect, flexibility, dignity and care. This means we will make reasonable adjustments and put in place appropriate support to take account of these support needs and provide access to flexible options. This may include referring to additional support, such as people or services with specialist training and experience.

We have internal policies and training appropriate to our employees’ roles to help them understand if you may be vulnerable, and decide how best, and to what extent, we can support you.

We care for our customers. We offer a range of insurance products so that you can choose the cover that’s right for your needs.

Allianz support during COVID-19

Allianz is committed to supporting those affected by the COVID-19 pandemic, and we have in place a range of provisions that may provide assistance if you are experiencing financial hardship.

As individual customer circumstances can vary enormously, Allianz strongly encourages any customer who may be experiencing adversity to call us for a free Policy Health Check. This is a simple five-step check-in available to all policyholders and helps you to review your details, excess, cover and payment frequency, making changes where we can to help support you.

Family violence

If you’re experiencing family or domestic violence, we are here to support you with compassion, respect, flexibility and care.

We understand it takes courage to openly speak about your situation. We have specially trained employees available to work with you to find a suitable, sensitive and compassionate way for us to proceed. We will do this as early as practicable and we will protect your right to privacy.

You can find out about the support we can offer you through our Family Violence Policy.

Financial hardship

Financial hardship means situations where you may have difficulty in meeting your financial obligations. Allianz has policies and training for employees to help them identify if you are experiencing financial hardship and decide how we may be able to provide support to you.

This support could include fast-tracking of claims if you have an urgent financial need, payment options for your claims excess or premium payments, or putting action to recover an amount from you on hold if we identify you are experiencing financial hardship.

Losing a loved one

Coping with the loss of a loved one is one of life's biggest challenges and can feel overwhelming. When someone passes away, you'll need to notify us so that we can update, extend or cancel a policy.

We've created this guide to take you through the steps to manage any insurance policies you have so that you have more space to grieve.

Mental health

Allianz is committed to treating people with past or current mental health conditions fairly. We have a program in place to drive and improve employee awareness and design our products and services in accordance with anti-discrimination laws regarding mental health.

Avoid being scammed

Have you received an email from Allianz that looks suspicious? If you think you've received a scam email, do not click on any links, delete the email and report it to Allianz immediately.


Allianz is committed to creating an inclusive and accessible environment for all of our customers and employees.

We have a clear accessibility framework that will see us become a more inclusive and disability confident organisation over the next five years.

Interpreter service

If you would like to discuss your insurance needs in a language other than English, we have an interpreter service available in more than 160 languages. Just ask our consultant for an interpreter in your preferred language when you call us on 13 1000 and they will arrange this for you where possible.

If you prefer, you can contact our interpreter service, Translating and Interpreting Service (TIS National) directly on 1300 041 474.

Support services

We understand if you are experiencing difficult circumstances and we are ready to provide the additional support you might need from at this time. Visit our Contact Us page.

If you need support from someone else such as a lawyer, consumer representative, interpreter, family member or friend, please let us know and we will work with you to accommodate your request.

Always call 000 if you or your family are in immediate danger.


Phone: 1800 737 732

Website: 1800respect.org.au

National 24-hour Domestic and Family Violence and Sexual Assault Line.


Phone: 1300 78 99 78

Website: mensline.org.au

24/7 support, information and referral service for men with family and relationship issues.


Phone: 13 11 14

Website: lifeline.org.au

24/7 counselling and referral service for people in a crisis situation.

Beyond Blue

Phone: 1300 224 636

Website: beyondblue.org.au

24/7 support to people experiencing anxiety or depression.

National Debt Hotline

Phone: 1800 007 007

Website: ndh.org.au

Financial counselling is a free, confidential service to assist people in financial difficulty.

National Association of Community Legal Centres

Website: naclc.org.au

An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs

Support from your bank

Your bank may be able to help provide relief for your mortgage payments or provide other forms of relief.

Utility bills

If you’re finding it tough to pay your bills give your utility company a call because they may be able to assist.