Customer Support

Feel understood, supported and protected with Allianz

At Allianz, we know life can change without warning, which is why we promise to be by your side when you need us most.

Since 1890, we have been using our expertise to enable our customers to move with confidence worldwide. Whether you are making a claim, protecting your home against extreme weather events or experiencing hardship, Allianz is here to provide the support you need at every stage of your life.

Contact us on 13 1000.

Click here for a full list of support services contact details.

Allianz support during COVID-19

Allianz is committed to supporting those affected by the COVID-19 pandemic, and we have in place a range of provisions that may provide assistance if you are experiencing financial hardship.

As individual customer circumstances can vary enormously, Allianz strongly encourages any customer who may be experiencing adversity to call us for a free Policy Health Check. This is a simple five-step check-in available to all policyholders and helps you to review your details, excess, cover and payment frequency, making changes where we can to help support you.

Be prepared for extreme weather this season

Extreme weather is part of life in Australia. Allianz has helped Australians get back on their feet after adverse events for over 100 years. This season, we’re here to help Australians secure their future.

We’re here to help

Allianz recognises that we are all likely to experience vulnerability at some point in our lives. This vulnerability may result from life events, such as an illness, natural disaster or loss of income. Other factors may be longer term – such as a disability or financial distress.

We are committed to supporting customers through these tough times with respect, flexibility, dignity and care. This means we will make reasonable adjustments and put in place appropriate support to take account of these support needs and provide access to flexible options. This may include referring to additional support, such as people or services with specialist training and experience.

We have internal policies and training appropriate to our employees’ roles to help them understand if you may be vulnerable, and decide how best, and to what extent, we can support you.

We care for our customers. We offer a range of insurance products so that you can choose the cover that’s right for your needs.

Family violence

If you’re experiencing family or domestic violence, we are here to support you with compassion, respect, flexibility and care.

We understand it takes courage to openly speak about your situation. We have specially trained employees available to work with you to find a suitable, sensitive and compassionate way for us to proceed. We will do this as early as practicable and we will protect your right to privacy.

You can find out about the support we can offer you through our Family Violence Policy.

Financial hardship

Financial hardship means situations where you may have difficulty in meeting your financial obligations. Allianz has policies and training for employees to help them identify if you are experiencing financial hardship and decide how we may be able to provide support to you.

This support could include fast-tracking of claims if you have an urgent financial need, payment options for your claims excess, or putting action to recover an amount from you on hold if we identify you are experiencing financial hardship.

Mental health

Allianz is committed to treating people with past or current mental health conditions fairly. We have a program in place to drive and improve employee awareness and design our products and services in accordance with anti-discrimination laws regarding mental health.

Avoid being scammed

Have you received an email from Allianz that looks suspicious? If you think you've received a scam email, do not click on any links, delete the email and report it to Allianz immediately.

Support services

Always call 000 if you or your family members are in immediate danger.

1800 RESPECT

Phone: 1800 737 732

Website: 1800respect.org.au

National 24-hour Domestic and Family Violence and Sexual Assault Line.

MENSLINE

Phone: 1300 78 99 78

Website: mensline.org.au

24/7 support, information and referral service for men with family and relationship issues.

Lifeline

Phone: 13 11 14

Website: lifeline.org.au

24/7 counselling and referral service for people in a crisis situation.

Beyond Blue

Phone: 1300 224 636

Website: beyondblue.org.au

24/7 support to people experiencing anxiety or depression.

National Debt Hotline

Phone: 1800 007 007

Website: ndh.org.au

Financial counselling is a free, confidential service to assist people in financial difficulty.

National Association of Community Legal Centres

Website: naclc.org.au

An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs

Support from your bank

Your bank may be able to help provide relief for your mortgage payments or provide other forms of relief.

Utility bills

If you’re finding it tough to pay your bills give your utility company a call because they may be able to assist.