Allianz Australia has become aware of a phishing scam in which third parties are falsely using Allianz’s name, branding and business information in an attempt to commit fraud. This scam involves individuals:
- Purporting to be from Allianz.
- Making contact via phone calls and texts, as well as email – typically but not limited to the following email addresses: [name]@allianz.sydney or [name]@allianzau.com.
- Utilising a false Allianz email signature.
- Circulating counterfeit Allianz investment product materials – specifically a ‘fixed income bond application’ to induce individuals to invest in a non-existent bond product. We are warning recipients that this activity is completely unaffiliated with Allianz.
We strongly advise that if you are contacted by anyone you don't know that you do not take any action and you do not share any personal information, including bank details.
If you believe you are a victim of this scam or have any concerns about a person contacting you to discuss your personal finances, and you are unsure if they are from Allianz please contact us immediately at Anti.Fraud.Coordinator@allianz.com.au.
If you believe you are a victim of this scam, you can also report the scam to a government agency (such as Scamwatch.gov.au to help them identify the scammer and prevent the scam from spreading.
Allianz has become aware that some third party businesses or persons are contacting customers directly without our authorisation asking claimants to authorise them to repair their vehicle. Under the terms of your policy, repairs to your vehicle will be authorised by Allianz as part of our claims process. We strongly recommend that you DO NOT SIGN any documents authorising repairs.
The documents claimants are asked to sign may give repairers a right to charge you for storage costs, administration fees or fees to prepare a quote – items that you may not be entitled to under insurance cover. If you sign an agreement with a repairer to pay for items which are not covered under your insurance, these costs will not be covered by Allianz.
Our aim is to make a claim as easy as possible for our customers and a key part of that is to outline the process around repairs. Once you have reported your accident to Allianz and the claim has been accepted, we will discuss options for repairs with you.
Allianz would be happy to recommend one of our Selected Repairers that have been chosen by us because they offer fast, high quality service or you may choose your own repairer or we may pay you the reasonable cost of repairs or the car’s agreed or market value.
If you have any concerns about:
- Documents you are being asked to sign that relate to repairs; or
- An unknown person or repairer contacts you to discuss your claim and you are unsure if they are from Allianz (either before you have reported your accident to Allianz, or before we have authorised repairs to your car).
Please contact us on 13 10 13.
Allianz takes all information regarding suspicious or fraudulent activities very seriously.
Allianz is aware that there have been some fraudulent phone calls made to some customers from third parties purporting to be from Allianz.
Our understanding is the callers are requesting customers to verify and update their details or their policies will be cancelled. In doing this, the callers may gain access to your personal information.
If you have any concerns about a person contacting you to discuss your policy, and you are unsure if they are from Allianz please contact us immediately on 13 1000.