About us - Personal Information Scam

Repairer Scam

Allianz has become aware that some third party businesses or persons are contacting customers directly without our authorisation asking claimants to authorise them to repair their vehicle. Under the terms of your policy, repairs to your vehicle will be authorised by Allianz as part of our claims process. We strongly recommend that you DO NOT SIGN any documents authorising repairs.

The documents claimants are asked to sign may give repairers a right to charge you for storage costs, administration fees or fees to prepare a quote – items that you may not be entitled to under insurance cover. If you sign an agreement with a repairer to pay for items which are not covered under your insurance, these costs will not be covered by Allianz.

Our aim is to make a claim as easy as possible for our customers and a key part of that is to outline the process around repairs. Once you have reported your accident to Allianz and the claim has been accepted, we will discuss options for repairs with you.

Allianz would be happy to recommend one of our Selected Repairers that have been chosen by us because they offer fast, high quality service or you may choose your own repairer or we may pay you the reasonable cost of repairs or the car’s agreed or market value.

If you have any concerns about:

Please contact us on 13 10 13.

Phone Scam

Allianz takes all information regarding suspicious or fraudulent activities very seriously.

Allianz is aware that there have been some fraudulent phone calls made to some customers from third parties purporting to be from Allianz.

Our understanding is the callers are requesting customers to verify and update their details or their policies will be cancelled. In doing this, the callers may gain access to your personal information.

If you have any concerns about a person contacting you to discuss your policy, and you are unsure if they are from Allianz please contact us immediately on 13 1000.

Mystery Shopper Scam - protect yourself

Consumers have been warned to be on alert for an apparent scam where they provide personal information on a website and receive a cheque purporting to be from Allianz.

The website offers people work as mystery shoppers and provides bogus cheques but only after their personal details have been entered.

“We want to alert consumers to the apparent scam and confirm the cheques are not from Allianz. People should report any suspected fraud to the police.”

Allianz has reported the incident to Scamwatch https://www.scamwatch.gov.au/types-of-scams

Helping our customers, partners and community


Community engagement, sponsorship and environmental sustainability are all part of the ways in which Allianz works to provide customers with premium products and services.


Allianz is proud to be the recipient of numerous industry and government awards.


Allianz customers benefit from strong business relationships with our partner network that helps us to offer a wide range of insurance products.