Allianz Australia Leaders Recognised at icare Awards

15 November 2018

A commitment to innovation and customer care has seen Allianz Australia’s Mark Pittman and the Customer Experience Team honoured at the icare CASE awards held last night at the International Convention Centre in Sydney.

Mark Pittman, General Manager, Workers' Compensation, Government Services was honoured for his 30 year career in the insurance industry winning the ‘Lifetime Achievement Award’, while Allianz’s Customer Experience Team took out the ‘Outstanding Team Award’.

Craig Wylie, General Manager, Workers' Compensation NSW, was named as a finalist in the ‘Outstanding Individual Award’ and Allianz’s Primary Agencies Team was a finalist in the ‘Outstanding Team Award’.

The 4th Annual Care and Service Excellence Awards, hosted by icare, celebrate outstanding performance and innovation by teams and individuals in the workers' compensation industry across NSW. Allianz Australia Managing Director, Richard Feledy, said he was incredibly proud to have Mark on the Allianz Australia team.

“I would like to congratulate Mark on winning such a prestigious award. To be recognised for his lifetime of achievement in the insurance industry is great recognition and a reflection on how respected Mark is, both at Allianz and within the insurance industry more broadly,” Mr Feledy said.

“The work Mark does is extremely important – supporting workers at their most vulnerable time – and he shows a genuine commitment to helping injured workers get the best outcome possible.”

Mark was an early supporter of the bio-psycho-social approach to helping workers’ return to health. Mark drove the implementation of Behavioural Insight Principles in workers' compensation management, which were subsequently adopted across the industry.

Mr Feledy also congratulated Allianz’s Customer Experience Team on taking out the ‘Outstanding Team Award’ at last night’s awards. “I am extremely proud of all the members of the Customer Experience Team who work tirelessly to ensure that the recovery process for injured workers is as quick, easy and positive as possible. This award is great recognition of all their hard work and passion.”

The Allianz Australia Customer Experience Team was established in 2016 to improve service delivery for customers in the icare scheme. The team aims to outperform benchmarks on essential customer needs, including ease and convenience and consistency and trust, by pinpointing what really matters for the injured worker on their journey back to health.

Lifetime Achievement Award:
 Mark Pittman, General Manager, Workers' Compensation, Government Services

Outstanding Team Award: Allianz’s Customer Experience Team

Outstanding Individual Award: Craig Wylie, Allianz Australia General Manager, Workers' Compensation NSW has over 18 years’ experience in the workers' compensation industry, Craig leads the delivery of services to the icare scheme.

Craig is recognised for his significant contribution to social, health and commercial outcomes for customers, and was commended for placing empathetic customer experience at the centre of everything he does.

Outstanding Team Award: The Allianz Australia Primary Agencies Team works with 80 government agencies to improve return to work outcomes for their employees.

The team has delivered a significant reduction in days taken to return to work over the last year through its focus on service, strong empathy and innovative approaches that treat the “whole person” rather than just implementing sequential process-driven treatment programs.

For any media enquiries, journalists can contact our Media team.
Allianz Australia has been securing the future of our customers in Australia since 1914. We deliver a wide range of personal and commercial insurance products and services to more than 4 million policyholders. We also provide support for workers' compensation insurance to around 25% of the top 200 ASX companies, making us one of the leading workers' compensation insurers in Australia.

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The Allianz Group is one of the world's leading insurers and asset managers with corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services, credit insurance and global business insurance. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index.
This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 (“Allianz”). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.