Allianz support for small businesses during COVID-19

Assisting small businesses with support measures during COVID-19

Allianz Australia has been supporting our customers through uncertainty and change for over 100 years. During the onset of COVID-19, we introduced a series of measures to support small business policyholders experiencing financial hardship as a result of the pandemic.

Due to the changing environment we have reassessed our support measures and have made a number of updates based on your insured business location.

Please read the following carefully as you may need to contact us to maintain your cover.

Support for customers in Victoria

Cover for temporarily vacant business premises

We maintained full cover if your premises were temporarily vacant due to COVID-19, with no additional excess or premium, until 17 December 2020. If your insured premises remain vacant after 17 December 2020 you must notify us within 90 days (by 18 March 2021) to ensure your cover is maintained. Please contact the Allianz Small Business team on 1300 131 000. If you do not notify us within 90 days, standard Product Disclosure Statement (PDS) conditions will apply, including any applicable exclusion.

Cover for assets temporarily removed

If you hold Theft and / or Material Damage cover, we automatically extended cover for assets temporarily removed from your insured business premises until 24 December 2020. From 25 December 2020 PDS conditions applied. Please note, your assets will remain insured while removed from your insured premises from 25 December 2020 for the period stated in your PDS under this benefit. Once this period has lapsed, your assets will cease to be insured under this benefit. If you require insurance for assets permanently removed from your business premises please contact our Small Business team.

Support for customers outside Victoria

We have reassessed the situation and COVID-19 support measures outside Victoria have now ended. However, Allianz continues to provide ongoing support to all small business customers. Please see below for more detail.

Support for all customers

All small business customers have access to the following support measures:

Pro-rata refund and no cancellation fees

Our aim is to help our customers stay insured, however, if you need to cancel your small business insurance policy we will continue to honour our promise of not charging any cancellation fees. If you need to cancel your policy you will receive a pro-rata refund of your premium for the unutilised period of your policy.

Call us to request a policy health check

Much can change in a short time, so Allianz is actively encouraging our small business policyholders to call us for a Policy Health Check. This is a simple five-step check in over the phone where we will help you review your details, excess, cover and payment frequency, suggesting changes where we can, to support you. If your details have changed it is important to tell us, to ensure your cover reflects your new circumstances.