We also manage workers' compensation claims for NSW and Victoria. Visit NSW claims or VIC claims for more information.
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What to do if you’re injured at work
If you’re injured at work, your first priority is to see your doctor and let your employer know what’s going on as soon as possible.
You (or someone acting on your behalf) must make an entry on your employer’s register of injuries.
Have a question about workers' compensation? Give one of our workers' compensation specialists a call.
How to make a claim
There are a few simple steps that you and your employer must take to lodge a Workers' Compensation claim with us.
Your role in making a claim
If you’ve been injured at work and would like to claim workers' compensation, then you’ll need to do the following:
- Complete the ‘injured worker’s details’ section of the relevant workers' compensation claim form (available from your employer or using the links below).
- Return the completed and signed form to your employer along with a Certificate of Capacity (medical certificate).
- Your employer will submit your workers' compensation claim with us on your behalf.
Employer’s role in submitting a claim
Here’s what your employer will need to do to submit a workers' compensation claim on your behalf.
1. Report the injury
Notify us of any injuries. This can be done online 24/7, we’ll need both the policy and injury details. We’ll send a letter confirming receipt and detailing next steps.
2. Submit the documents
Download the relevant workers' compensation claim form.
Both the injured worker and employer sections must be completed and signed. Send the claim form along with the Certificate of Capacity (medical certificate) to us.
3. We’ll be in touch
Once we have received the claim, we’ll assign a case manager who will usually contact the injured worker, employer or doctor, within three business days.
The details we need
- Policy information
- Employer’s details including contact details
- Injured worker’s details including employment and contact details
- Information about the injury, such as the date of injury, nature of the injury, where the injury took place, etc.
- Reporting details including who the injury was reported to and treating doctor details
Claim forms
Australian Capital Territory
Northern Territory
Download the WorkSafe NT claim form.
Tasmania
Download the claim form from WorkSafe Tasmania.
Western Australia
Download the claim form from WorkCover WA.
Claims submission and correspondence
Australian Capital Territory
Post: Allianz Australia, ACT Workers' Compensation
PO Box 262, Canberra ACT 2601
Northern Territory
Post: Allianz Workers' Compensation and TIO Workers' Compensation
GPO Box 4771, Darwin NT 0801
Tasmania
Post: Allianz Australia, Workers' Compensation Tasmania
PO Box 576, Launceston TAS 7250
Western Australia
Post: Allianz Australia, WA Workers' Compensation
GPO Box K772, Perth WA 6000
What happens next?
Once we have received your claim, we’ll do the following:
- Assign a case manager who is responsible for supporting your claim.
- Send you a letter with your claim number and the contact details of your case manager.
- Keep you up to date on the progress of your claim and encourage you to contact us if you have any questions.
- Tell you within four weeks of receiving your claim whether the claim has been accepted or not.
Complaints and disputes
We understand that not everyone agrees with decisions that have been made about their claim. You can contact us on 1300 130 664 or lodge a complaint via our online form.
Supporting your recovery and return to work
Early in the claims process you may be invited to participate in a digital survery called MyJourney. This short 12-question survey helps us to understand how we can best support you and tailor our service delivery to your needs. You can contact your case manager if you have any questions about MyJourney.
Getting the treatment you need and being actively involved in your recovery may help you return to health sooner. You don’t have to be fully recovered to return to work. Our goal is to help you get the treatment you need, and return to the workplace as soon as possible.
Your cover – Receiving payments
Watch our video to find out how we work hard to determine what compensation you are legally entitled to so that you can focus on your recovery.
Moving forward – Your recovery
You’re more likely to have better physical and social outcomes when you recover at work. Watch our video to find out more about how we’ll support you.
Forms and resources
Our resources page provides information for both employers and workers about injury management and return to work best practice including helpful forms, tools and links.
Ready to get started?
Frequently asked questions
Once we receive your claim, we’ll send you and your employer a letter confirming receipt of your claim. You will be provided with a claim number and our contact details.
We’ll send a letter to you on the same day your claim is lodged providing you with your claim number. We’ll also assign a case manager to your claim, who will contact you within 3 working days to discuss your claim.
Your case manager assesses your claim and makes a liability decision to either accept or decline your claim.
If we don’t have enough information to make a liability decision, your claim will be pended or deferred while further information is being gathered.
Your case manager is your go-to person for any questions. Because we work as a team, you might not always get to talk to the same case manager, but we’ll do our best to give you just one contact.
If your claim is assessed and liability can’t be determined without more information, your case manager will notify you and your employer of the delay and the reasons behind it. Your case manager will request the required additional information, so that a decision can be made on receipt.
If your claim is declined, your case manager will contact you to discuss the decision. You’ll also receive a formal decline notice in writing, which will outline reasons for the decision as well as your appeal rights, should you disagree with the decision.
If your claim is accepted, you’re entitled to reasonable costs associated with medical treatment in relation to your injury.
Typically, your treating provider will bill us directly. If you have paid for services, then you can send the receipts to us for reimbursement.
Initial appointments for passive therapies (for example, physiotherapy) don’t require pre-approval from us. However, after your first consultation we’ll likely request information from the treating provider before paying for further services.
If you are referred to see a specialist (for example, a surgeon) then this may require pre-approval from us. If you want to obtain pre-approval or if you are unsure about whether pre-approval is required, contact your case manager.
Work with your employer, treating doctor or rehabilitation specialist to develop a plan to help your recovery and return to work. Receive medical treatment and participate in any required rehabilitation or retraining.
For more information on how to be actively engaged in your recovery, ask your case manager for a copy of the Allianz Worker Recovery Kit. The kit provides practical advice on what to do in the recovery process, and also provides a useful template so you can start setting goals and commitments to support your recovery.
We may engage a workplace rehabilitation provider to assist with your claim. Workplace rehabilitation providers are accredited to provide rehabilitation services to help you return to work.
A workplace rehabilitation provider will attend your medical reviews with you and collaborate with you, your doctor and employer to develop plans to enable a safe and reasonable return work within your capacity.
We're here to help
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