We are temporarily ceasing sales of Travel Insurance
These are unprecedented times and many industries are feeling the impact of COVID-19 - especially the Travel Industry. Following the advice of the Australian Government for Australians not to travel overseas, and the decisions of a number of Australian State and Territory Governments to impose travel and other restrictions, Allianz Global Assistance is temporarily ceasing the sale of new domestic and international Travel Insurance policies effective from Friday 27 March 2020.
There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.
COVID-19 and Travel Advice Warning Update
Our Travel Insurance policies do not cover claims related to COVID-19. In addition, if you travel to a country where the Australian Government has issued an advice or warning of “Reconsider your need to travel” or “Do not travel”, then your claim may not be covered, even if it arises from an event unrelated to COVID-19. Please check travel advisories on Smartraveller for up to date information.
If you are looking for information about the impact of COVID-19 on travel insurance, read our FAQs. Refer to your Product Disclosure Statement for cover details.
All claims will still be assessed. Our Travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online.
So you’ve purchased a policy through Allianz Travel Insurance. Congratulations! You’ll be glad to know that the company is readily contactable through a variety of methods including telephone, email and via the website.
However you make your Allianz Travel Insurance contact, be assured that your enquiry will be attended to efficiently and promptly.
The most important number is the one that’s easiest to remember. It’s 13 1000, but be aware that it is only available to call if you are within Australia.
Allianz makes available a 24-hour emergency assistance line for customers to call whether they are in Australia or overseas. You don’t even have to worry about having phone credit to make the call as Allianz provides a reverse charges service so you can call at no cost, wherever you are in the world.
Calling from within Australia: 1800 010 075
Reverse charge from overseas: +61 7 3305 7499
If you are within Australia and would like more information on the type of policies available for purchase, what you can claim for, what’s excluded and included or any other general enquiries, simply call 13 1000. You will call the same number if you wish to lodge a claim or ask questions about a claim.
The Allianz travel insurance email address is: email@example.com.
Uh-oh, what’s happened? Any time you need to make a claim, you’re bound to feel stressed, uncomfortable and worried. Happily, Allianz makes it easy to lodge your claim online if you have access to the internet, wherever you are.
Simply click here to get to the online claim portal and start your claim. You’ll be able to save it and return to it later if necessary. This is useful for when internet connections are unreliable or for when you have to return later with more information you need to upload.
Once you enter the portal, you’ll be advised to read whatever travel alerts are current, in case they affect your claim. You’ll need to have ready your policy number, your personal details, any supporting documentation for your claim such as your itinerary, flight details, authorisation letters and receipts, and your bank account details for payment if your claim is approved.
After submitting your claim online through the portal, a member of the Allianz team will be in touch with you regarding your claim within 10 business days.
Allianz strives to resolve disputes as amicably and as quickly as possible.
Find out more about our internal complains procedure and the external disputes resolution scheme we subscribe to.
- Use the Allianz Travel Insurance email address when you feel it’s important to send something in writing. It’s always reassuring to know you have your facts in writing when submitting a claim or asking questions. You can refer to it whenever you need to, even when you’re overseas. Having your smartphone with you wherever you go is so handy because you can check your emails and be constantly in touch.
- Use the Allianz Travel Insurance phone number – 13 1000 – when you’re in Australia and have questions. This could be even before you purchase the policy. Allianz are friendly and helpful to deal with and will be able to guide you through the right policy for your needs, or help you to understand what is and isn’t included in the policy you’re considering buying.
- Call +61 7 3305 7499 when you are overseas and need to check on anything to do with your policy such as finding out when it expires, how to extend it if you’re staying longer, how to add special inclusions or to ask if you are covered for something you intend doing. You might find yourself visiting a snowy alpine area of Europe and want to go skiing. Are you covered for snow activities? Call to find out for sure before embarking on even a short skiing expedition.
- Use the emergency Allianz Travel Insurance phone number – 1800 010 075 – if you require urgent assistance. (If overseas, then dial +61 7 3305 7499 from a landline or your mobile phone. You can even reverse the charges.) The emergency number operators are reassuring and comforting and can assist you in finding your way out of a range of difficulties. They can guide you to the nearest hospital or police station, advise you on what information to obtain to support your claim and even just be a source of calm in a frightening situation. The call centre is based in Australia so you can be sure you are talking to someone who will know how to help.
Your smartphone is going to be one of your most vital travelling companions. As soon as you purchase your policy, add the Allianz Travel Insurance* contact details to your contacts list.
Don’t just add the main phone number; add all numbers plus the email and web addresses. You never know why or how you’ll need to get in touch and you’ll be so glad you have everything at your fingertips, emergency or not.