We’ve put together helpful resources on injury management and return to work best practice to support you through your workers' compensation journey.
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Have you been injured at work? Find out what’s involved in the workers' compensation process and what you’ll need to do to make a claim.
We focus on the health and wellbeing of workers
As part of our commitment to building thriving workplaces, we’ve developed a dedicated space for employers and workers to support mentally healthy work environments.
Access our research and guides, which include practical tips, insights and checklists.
Support at each step of your journey
Working in partnership with employers to deliver the best possible outcomes
Whether you have questions about your role as an employer, what to expect during the claims process, or how you can support your worker’s recovery, we’re here to help.
CAPTION: Your journey: workers' compensation
If you've been injured at work, it's important to know that someone's got your back and can help with your recovery. Allianz is committed to supporting your recovery and return to work and to helping you understand the workers’ compensation process.
Depending on your circumstances, you may be entitled to compensation. This may be weekly payments, medical treatment, or rehabilitation. Let's break it down.
You have been injured at work.
First, you should seek medical help. Keep in touch with your employer and supply them with a workers’ compensations certificate from your doctor. This is an assessment of how much work you can do.
Speak to your employer about lodging your claim. Allianz will contact you about the next steps once we have received your claim.
Keep in touch with your case manager. They are your go-to person who will support you through your recovery so that you can get back to health and back to your life.
Your case manager may change over time for a number of reasons. But rest assured someone will always be available to talk to.
We understand there may be times when you wish to provide feedback or don't agree with an Allianz decision. You should speak to your case manager about what options are available to you.
With our help, you can take control of your recovery and move forward with your life.
The claims process
If an employee has been injured in your workplace and you’re making a workers' compensation claim for the first time, watch our simple step by step video which takes you through the claims process.
CAPTION: Your health first: treatment
The treatment you receive in your participation in your treatment plan is an important part of a successful recovery.
Your doctor will recommend and discuss the most appropriate treatment with you. Some recommended treatment requires pre-approval from Allianz. Simply check with your case manager if you're unsure.
Allianz can reimburse you for approved treatment costs or we can usually pay the medical provider directly. There can be standard rates for treatment, so check this with your treatment provider so you know if you're liable for a gap.
Getting the treatment you need and being actively involved in your recovery will see you returning to health sooner.
Return to work
If you’ve had a recent workers' compensation claim in your workplace, this video provides simple and clear information on how you as an employer can support your worker’s recovery.
Supporting your recovery and return to work journey
You don’t have to be fully recovered to return to work. Our goal is to help you get the treatment you need and return to the workplace as soon as you’re medically fit to do so.
CAPTION: Your journey: workers' compensation
If you've been injured at work, it's important to know that someone's got your back and can help with your recovery. Allianz is committed to supporting your recovery and return to work and to helping you understand the workers’ compensation process.
Depending on your circumstances, you may be entitled to compensation. This may be weekly payments, medical treatment, or rehabilitation. Let's break it down.
You have been injured at work.
First, you should seek medical help. Keep in touch with your employer and supply them with a workers’ compensations certificate from your doctor. This is an assessment of how much work you can do.
Speak to your employer about lodging your claim. Allianz will contact you about the next steps once we have received your claim.
Keep in touch with your case manager. They are your go-to person who will support you through your recovery so that you can get back to health and back to your life.
Your case manager may change over time for a number of reasons. But rest assured someone will always be available to talk to.
We understand there may be times when you wish to provide feedback or don't agree with an Allianz decision. You should speak to your case manager about what options are available to you.
With our help, you can take control of your recovery and move forward with your life.
Your journey – How we support you
Watch our video to learn more about the workers' compensation process and how we support your return to work when you’re able.
CAPTION: Your life covered: receiving payments
At Allianz, we are committed to providing access to workers' compensation without delay so you can focus on your recovery.
CAPTION: The payment process
The payments process is a little different in every state, but you can expect it to go something like this:
- Doctor’s assessment
- Workers’ compensation certificate
- Acceptance of claim
- Payment of benefits
If you have suffered a workplace injury, the first thing you should do is see your doctor. They will recommend treatment and talk to you about what you can do.
Your doctor will also complete a workers’ compensation certificate. This outlines what work you are able to do and may include parts of your job you are doing before your injury.
When a claim is accepted by Allianz a case manager will contact you and your employer about when payments will commence, and at what rate. Usually, your employer will make the weekly payments in line with your usual pay cycle. But this will be confirmed by your case manager.
Knowing that your compensation is taken care of gives you the peace of mind to focus on your recovery.
Your cover – Receiving payments
Watch our video to find out how we work hard to determine what compensation you’re legally entitled to so that you can focus on your recovery.
CAPTION: Your health first: treatment
The treatment you receive in your participation in your treatment plan is an important part of a successful recovery.
Your doctor will recommend and discuss the most appropriate treatment with you. Some recommended treatment requires pre-approval from Allianz. Simply check with your case manager if you're unsure.
Allianz can reimburse you for approved treatment costs or we can usually pay the medical provider directly. There can be standard rates for treatment, so check this with your treatment provider so you know if you're liable for a gap.
Getting the treatment you need and being actively involved in your recovery will see you returning to health sooner.
Your health first – Treatment
Getting the treatment you need and being actively involved in your recovery may help you return to health sooner. Watch our video on how we help you get the treatment you need.
CAPTION: Moving forward: Your recovery
Your recovery is a collaborative effort. Allianz, your employer, and your treating practitioners are all working with you to get you back to work, and back to your life.
Everyone has a role to play. Your part is to be actively engaged in the process. A successful recovery needs your active involvement. That means working with your case manager, your employer, and your doctor to develop a personal plan for your recovery.
Did you know in most cases you do not need to be completely recovered before you can return to work in some capacity? Recovery at work has been shown to lead to better physical, social, and financial outcomes.
Actively participating in all treatment recommended by your doctor may include attending medical and rehabilitation appointments. Setting goals and committing to them can also support your recovery. Your goals should be personal, relevant to your recovery, and in line with medical advice from your doctor.
Your doctor will continually assess your progress and recovery. They will provide referrals to specialised professionals as appropriate to your injury. You may be asked to attend an independent medical examination or IME. This is an assessment by someone who has not been involved in your treatment, a person with expertise in your type of injury.
Your employer should be supportive of your return to work, particularly in providing suitable duties in line with your recovery. Your Allianz case manager is there to talk over any concerns you might have. They will support you through your recovery and your return to work.
Moving forward – Your recovery
You’re more likely to have better physical and social outcomes when you recover at work. Watch our video to find out more about how we’ll support you.
Training and courses
Our training helps build the skills and knowledge to help make your workplace safer, improve workers' compensation efficiencies and manage injuries in the workplace.
We also offer a range of training courses with Certified Insurance Professional (CIP) points.
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