Our Customer Service teams are currently experiencing longer than normal wait times due to the impact of COVID-19 on our business. We apologise for any inconvenience this may cause and ask you to please be kind to our frontline team members who are doing their best to help. If you need to make a claim, we encourage you to do so online.
Allianz support during COVID-19

As Australia continues to deal with the uncertainty
of COVID-19, our team is here to help.

COVID-19 ASSISTANCE
Contact Centre Closure 26 Jan

Our Sales and Service Contact Centre will be closed on 26 January 2022. 


Otherwise, our usual operating hours are listed below.

Quotes or New Policies

Monday to Friday, 9am and 10pm AEDT
Saturday and Sunday, 9am to 6pm AEDT

Existing Policies

Monday to Friday, 9am and 10pm AEDT
Saturday and Sunday, 9am to 6pm AEDT

Make a Claim

Monday to Friday,
8am to 6:30pm AEDT

Saturday,
8am to 5pm AEDT

Emergency

Available 24 hours.
If calling from overseas please dial
+61 7 3305 7499.

Outside Australia

Monday to Friday,
9am to 10pm AEDT

Saturday and Sunday,
9am to 6pm AEDT

Have a question about your insurance?

CTP Insurance

NSW CTP existing customers call
Monday to Friday, 8am to 7pm AEDT
Saturday, 9am to 3pm AEDT

QLD CTP existing customers call
Monday to Friday, 9am to 5pm AEDT

Life Insurance Customers

Life quotes, new policies and existing customers
Monday to Friday, 9am to 6pm AEDT

Life Claims
Monday to Friday, 8am to 5pm AEDT

Workers Compensation

Monday to Friday, 8am to 5pm AEDT

Business Insurance Customers

Monday to Friday, 8am to 7:30pm AEDT

Need to make a complaint

In the event you are dissatisfied with our products or services, we aim to resolve any issues as quickly as possible. Please lodge a complaint via the form below or learn more about our disputes resolution process

Are you experiencing hardship or family violence and need support?

In the event you are experiencing violence or hardship at home Allianz is dedicated to providing support. Visit the support section of our website to learn more.

Please complete all fields marked with an asterisk *.

Contact us via the form below

What is your enquiry about?

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Please do not use this form to notify us of a new claim.

New claims may be lodged either:

By phone - 13 10 13 (all claims)

Online:

Motor & Property

Boat & Pleasurecraft

Please do not use this form to notify us of a new claim.
New Workers' Compensation claims may be lodged by phone on 1300 130 664, press option 2.
We will attempt to resolve your complaint in accordance with our Complaints Resolution Process, which can be accessed here

What are your contact details?

In accordance with our privacy policy, please confirm your identity by providing the details below

Allianz does not offer workers’ compensation cover in South Australia.

In South Australia, all workers' compensation insurance is managed by two agents on behalf of the South Australian WorkCover Corporation. For more information visit www.workcover.com

If your enquiry relates to another state, please select another state before pressing Submit or press Cancel to exit.

Allianz does not offer workers’ compensation cover in Queensland.

In Queensland, all workers’ compensation insurance is managed by ‎WorkCover Queensland.‎

For more information visit www.workcoverqld.com.au

If your enquiry relates to another state, please select another state before pressing Submit or press Cancel to exit.

Contact us via the form below

What is your enquiry about?


Thank you for your interest in our car insurance cover, you can apply for a quote online or call our friendly team.


Contact us via the form below

What is your enquiry about?

The complaint form is currently unavailable.

Other ways to connect with us
 

Message us on Facebook

We're here to help you on Facebook. Monday to Friday 9am to 5pm AEDT

Connect on Messenger

Postal address

Allianz Australia Limited GPO Box 4049 Sydney NSW 2001

Use the form above

Have a question, feedback or complaint? Use the form above.

Get started

National Relay Service Users

TTY users Call 133677 and then ask  for 13 1000

Speak and Listen users
Call 1300 555 727 and then ask for 13 1000

Internet relay users
Connect to the NRS then ask for 13 1000