Allianz support during COVID-19

As Australia continues to deal with the uncertainty
of COVID-19, our team is here to help.

COVID-19 ASSISTANCE

Make a claim

Call between 7:30am and 8:30pm AEDT. Outside of these hours we will have an emergency service available.

Get a quote or buy a new policy

Call between 8:00am and 6:00pm AEDT, Monday to Friday, 8:00am and 5:00pm AEDT, Saturday.

Enquire about an existing policy

Call between 8:00am and 6:00pm AEDT, Monday to Friday, 8:00am and 5:00pm AEDT, Saturday.

Emergency medical assistance

Available 24 hours. If calling from overseas please dial +61 7 3305 7499.

General enquiries

Call between 8:30am and 7:00pm AEDT Monday to Friday.

Workers Compensation

Call between 8:30am and 5:00pm AEDT Monday to Friday.

Life Insurance customers

Call between 9:00am and 6:00pm AEDT Monday to Friday.

Business Insurance customers

Call between 8:00am and 7:30pm AEDT Monday to Friday.

Calling us from outside Australia?

Call between 7:30am and 11:00pm AEDT Monday to Friday. On weekends between 8:00am and 10:00pm.

Need to make a complaint

In the event you are dissatisfied with our products or services, we aim to resolve any disagreement as amicably and as quickly as possible. Please lodge a complaint via the form below or visit our code of conduct to learn more.

Are you experiencing hardship or family violence and need support?

In the event you are experiencing violence or hardship at home Allianz is dedicated to providing support. Visit the support section of our website to learn more.

Please complete all fields marked with an asterisk *.

Contact us via the form below

What is your enquiry about?

 / 2500
 / 2500
Please do not use this form to notify us of a new claim.

New claims may be lodged either:

By phone - 13 10 13 (all claims)

Online:

Motor & Property

Boat & Pleasurecraft

Please do not use this form to notify us of a new claim.
New Workers' Compensation claims may be lodged by phone on 1300 130 664, press option 2.
We will attempt to resolve your complaint in accordance with our Complaints Resolution Process, which can be accessed here

What are your contact details?

In accordance with our privacy policy, please confirm your identity by providing the details below

Allianz does not offer workers’ compensation cover in South Australia.

In South Australia, all workers' compensation insurance is managed by two agents on behalf of the South Australian WorkCover Corporation. For more information visit www.workcover.com

If your enquiry relates to another state, please select another state before pressing Submit or press Cancel to exit.

Allianz does not offer workers’ compensation cover in Queensland.

In Queensland, all workers’ compensation insurance is managed by ‎WorkCover Queensland.‎

For more information visit www.workcoverqld.com.au

If your enquiry relates to another state, please select another state before pressing Submit or press Cancel to exit.

Other ways to connect with us
 

Message us on Facebook

We're here to help you on Facebook. Mon-Fri 9am-5pm AEDT

Connect on Messenger

Postal address

Allianz Australia Limited GPO Box 4049 Sydney NSW 2001

Use the form above

Have a question, feedback or complaint? Use the form above.

Get started

National Relay Service Users

TTY users Call 133677 and then ask for 13 1000

Speak and Listen users
Call 1300 555 727 and then ask for 13 1000

Internet relay users
Connect to the NRS then ask for 13 1000