We have teams on the ground during and after extreme weather events. They’re there to provide immediate assistance and expedite claims processing for affected customers.
Insurance hub locations
On the ground to care for customers affected by extreme weather
Insurance Hub locations
These are the current locations and opening times of the Insurance Hub centres where our teams are stationed in areas affected by extreme weather. They are subject to change. Check this page regularly for the most current information.
Taree
Taree Leagues Sports Club
Address: 43 Cowper St Taree NSW 2430
Dates: Tuesday 27 May to Friday 13 June
Time: 10AM to 5PM
No bookings required, walk-ins welcome.
Port Macquarie
Port Macquarie
Address: Cnr Gordon Street & Gore Street, Port Macquarie NSW 2444 (please access via Gore Street)
Date and time: Wednesday 28 May - Thursday 29 May, 10AM to 6PM
Friday 30 May, 10AM - 4PM
An update from our team on the ground
See this video update from our team working on the ground to help impacted customers on the Mid North Coast.
Stay connected and alert
When extreme weather hits, your family’s safety comes first.
Follow key guidance from authorities
Listen to and follow advice from the SES and local authorities. Contact 000 or your local state emergency service in an emergency.
Stay vigilant
Look out for weather warnings from Bureau of Meteorology by visiting BoM online or download the app on your phone.
Listen to updates
If extreme weather is approaching, follow updates on ABC radio online or download the app on your phone. You can also tune into local radio stations for updates.
Need to make a claim?
Start your claim online and we’ll be in touch to discuss next steps.
Support we offer
We’re committed to supporting customers through tough times with respect, flexibility, dignity and care. This means we’ll make reasonable adjustments, put in place appropriate support to take account of these needs, and provide access to flexible options.
We offer support for family violence, financial hardship, losing a loved one and more. We also have a free and confidential customer counselling program.
Stay up to date
For the latest information in Allianz’ response to catastrophic events, see our latest media releases.
We're here to help
Give us a call, or send us a message
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
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