We have teams on the ground during and after extreme weather events. They’re there to provide immediate assistance and expedite claims processing for affected customers.
Insurance hub locations
On the ground to care for customers affected by extreme weather
Insurance Council of Australia Community Consultations
Queensland
Clifton
Clifton Senior Citizens Centre
8 Meara Place
Clifton, QLD 4361
Monday, 8 and Tuesday, 9 June
from 10am to 4pm
Victoria
Alexandra
Alexandra Shire Hall
55 Grant Street
Alexandra, VIC
Wednesday, 27 May
from 10am to 4pm
Bookings are essential and can be made via the ICA website.
Harcourt
Harcourt Leisure Centre,
Recreation Reserve, Binghams Rd
Harcourt, VIC
Thursday, 28 May
from 10am to 4pm
Western Australia
Exmouth
The Exmouth Chamber of Industry and Commerce
22 Maidstone Crescent
Exmouth, WA
Monday, 25 May to Thursday, 28 May
from 9am - 4pm
The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by the recent extreme weather.
These are the current locations and opening times of the Insurance Hub centres where our teams are stationed in areas affected by extreme weather. They are subject to change. Check this page regularly for the most current information.
Stay connected and alert
When extreme weather hits, your family’s safety comes first.
Follow key guidance from authorities
Listen to and follow advice from the SES and local authorities. Contact 000 or your local state emergency service in an emergency.
Stay vigilant
Look out for weather warnings from Bureau of Meteorology by visiting BoM online or download the app on your phone.
Listen to updates
If extreme weather is approaching, follow updates on ABC radio online or download the app on your phone. You can also tune into local radio stations for updates.
Need to make a claim?
Start your claim online and we’ll be in touch to discuss next steps.
Support we offer
We’re committed to supporting customers through tough times with respect, flexibility, dignity and care. This means we’ll make reasonable adjustments, put in place appropriate support to take account of these needs, and provide access to flexible options.
We offer support for family violence, financial hardship, losing a loved one and more. We also have a free and confidential customer counselling program.
Stay up to date
For the latest information in Allianz’ response to catastrophic events, see our latest media releases.
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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.