NSW WC - Claims Management

Our commitment to you


We are committed to delivering an experience that exceeds your expectations. We do this by embracing our four customer experience principles in our day-to-day interactions:



We are here to support workers during their recovery. We invest heavily in staff training and coaching programs to enable them to work effectively with workers, employers and health professionals to get the best health outcomes.

Please see our Customer Service & Complaints Management Model for more information.

Please refer to our Customer Service and Complaints Management Model for more information or consult these other important documents:

If you are not satisfied with your Allianz experience, please contact us on 1300 130 664 so we can try to resolve your issue.

If you are not satisfied with our response, you can contact:

Visit icare for more information about the options available to you to help resolve disputes about workers compensation claims.