Allianz wins 2026 Canstar Innovation Excellence Award

Last updated on 19 May 2026

Allianz is proud to announce we have won 2026 Canstar Innovation Excellence Award for the Automation of Food Spoilage Claims, our first agentic AI solution to drastically cut processing times from days to hours.

Allianz Australia is proud to announce it has been awarded a 2026 Canstar Innovation Excellence Award. The win in the award’s insurance category is for Allianz’s agentic AI-powered solution that automates food spoilage claims.

Food spoilage claims are a type of insurance claim filed when food products are damaged, spoiled, or rendered unfit for consumption. These types of claims increase in volume during and following an extreme weather event.

In response, Allianz developed the initiative to streamline the claims process following an extreme weather event. Launched by Allianz globally in July 2025 and piloted in Australia, the innovative solution has the potential to reduce the average claim processing and settlement times by around 80%, meaning high volume food spoilage claims can be settled within hours versus days.

Luke Whenman, Allianz Chief Claims Officer, said, “To be a winner of Canstar’s Innovation Excellence Awards is an honour for the Allianz team. When a natural disaster strikes, our claims team faces a spike in claim volumes which can cause delays for customers and put pressure on our team.

“Our AI-driven automation of food spoilage claims can rapidly speed up routine processing, allowing payouts to reach customers in a matter of hours so they can secure essential supplies and support their families. We’re dedicated to continuing to explore how new technologies can help to care for our customers when they need it most.”

The Canstar Innovation Excellence Awards are analysed by its expert Research Committee using a sophisticated and unique rating methodology. All submissions were measured and calculated on the uniqueness, impact, and value for customers.

This is the third Canstar Innovation Award win for Allianz, having previously won a Canstar Innovation Excellence Award in 2024 for its Home Insurance Indicative Quote, and in 2020 for its Travel Insurance Claims Automation.

Josh Sale, Canstar Group Manager - Research, Ratings and Product Data, said: “We’re delighted to announce Allianz Australia a winner in the 2026 Canstar Innovation Excellence Awards for the team’s automation of food spoilage claims. By leveraging smart technology, Allianz is transforming the way high-volume, low-complexity claims are handled. This innovation highlights how technology and human expertise can work together to deliver faster, more accessible support for customers when they need it most.”

What are the Canstar Innovation Excellence Awards?

Canstar compares submissions received from Financial Institutions throughout Australia using its unique rating methodology. Submissions are reviewed and assessed to determine award winners. Canstar’s Innovation Excellence Award winners represent a selected group of the most innovative products within the financial services industry over the most recent year.

Disclaimer

This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 ("Allianz"). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.

Follow us on

Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.