Dealing with the loss of a loved one is a difficult time.
We are here to help.

Coping with the loss of a loved one is one of life’s biggest challenges and can feel overwhelming. When someone passes away, it's important you notify us so their assets can continue to be protected. We’ve created this guide to help you manage any insurance policies connected with a deceased estate, so that you have more space to grieve.

How to Notify us

Please email our customer service team with the following documentation. If possible, please include all known policy numbers of the deceased person.


We require the following two documents:


If you do not have these documents, you can send us: We may also require other documents in addition to the above.


Why you need to let us know

It is important to notify us that your loved one has passed away so that you can:


How long does it take?

Once we have received all your documents, we will be able to process your request and come back to you within 10 working days.


What if I don’t have the documentation required?

Call us on 132 664 and our friendly customer support team will do what we can to support you.