Customer Counselling Program

Allianz provides a free, confidential counselling support to customers and their immediate families affected by a natural catastrophic event, including the COVID-19 pandemic. Calls are handled by Assure Programs and bookings can be made 24/7.

If you’ve been affected by an extreme weather event or COVID-19, we appreciate how difficult this time is for you.

To help you get back on your feet, we are offering you and your immediate family three free counselling sessions, each with Assure Programs:

  • Calls to Assure Programs are confidential. Bookings can be made 24/7 on 1800 955 599.
  • This free service gives Allianz customers and immediate family members affected by extreme weather events, or COVID-19, access to experienced and independent mental health support.
  • Counselling sessions can be accessed over the phone or face-to-face at over 400 locations across Australia.
  • Simply confirm you are an Allianz customer or family member to book a session.
  • Accessing this support will not affect customers’ claims, nor will any personal information be shared with Allianz.

Call 1800 955 599

Frequently Asked Questions

Assure is an independent, confidential professional counselling service. Assure psychologists are selected for their qualifications, caring, respectful approach and experience in providing support services.

Assure offers short-term targeted confidential counselling support to help people find positive ways to cope with and resolve issues or challenges arising from traumatic events. Where individuals would benefit from more than three sessions, the psychologist will suggest specialist advice and refer on to a free or affordable service. For more information you can visit

All Allianz Australia customers impacted by the flood related events, as well as their immediate family members / partners, can access the program, regardless what level or type of insurance they have with Allianz.

An immediate family member would be considered a direct relative of the customer. e.g. Partner, children, de facto’s family who permanently live with you, or parents of the policy holder.

No. Allianz’s priority is ensuring our customers receive support without delay.

This is a short-term program, which is available until 23 September 2022.

All immediate family members can access the program separately, receiving up to three free sessions each. If people want to access the program with other family members they can, however not all of Assure psychologists offer family sessions as it is a trained speciality.

The Customer Counselling Program has been set up to support Allianz customers and their immediate family members.

We encourage all non-customers to reach out to Lifeline (13 11 14) or Beyond Blue (1300 22 4636) who offer a range of counselling services.