Allianz Australia here to support customers affected by 5.8 magnitude earthquake

22 September 2021

Our thoughts go out to those across Victoria impacted by the 5.8 magnitude earthquake that occurred today. We understand this is a stressful time for our affected customers, and we are actively monitoring the situation and are here to help our customers over the coming days and weeks with their claims as the recovery period commences.

As of 3pm, Allianz Australia had received 70 claims. While the majority of customers are reporting minor cracking, we are aware some customers have experienced more extensive damage.

For those directly impacted by the earthquake, the first priority is to please stay safe and update any friends and family of your safety. Once the authorities deem it is safe to enter any damaged premises and you are ready to assess the damage, Allianz recommends creating an inventory of possessions and areas of the building that are damaged and to take photos if possible, ideally before disturbing the scene or they are removed.

It is also important to check your policy, if you have lost your insurance documentation or do not have a digital copy, you can call the Allianz customer service line on 131 000 where our team can help you recover your policy details. For those who would like to make a claim visit or call 13 10 13.

Allianz Australia Home and Contents Insurance covers its customers for loss or damage caused by an earthquake. This includes damage caused by or arising from erosion, landslide, mudslide or subsidence if it is caused directly by and occurs within 72 hours of an earthquake.

For any media enquiries, journalists can contact our Media team.
Allianz Australia has been securing the future of our customers in Australia since 1914. We deliver a wide range of personal and commercial insurance products and services to more than 4 million policyholders. We also provide support for workers' compensation insurance to around 25% of the top 200 ASX companies, making us one of the leading workers' compensation insurers in Australia.

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The Allianz Group is one of the world's leading insurers and asset managers with corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services, credit insurance and global business insurance. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index.
This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 (“Allianz”). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.