Allianz Disaster and Recovery Team available to support customers impacted by floods in the Northern Territory and Queensland

Allianz Australia’s Disaster and Recovery team will be on the ground in locations across Queensland and the Northern Territory from today (13 March) to deliver vital face-to-face support for customers affected by the recent floods. As of today, Allianz has received 50 claims across the Katherine and Darwin River regions, and a further 20 claims in the Bundaberg and Burnett River regions. These numbers are expected to increase in the coming days.

The Disaster and Recovery team is on the ground in Bundaberg QLD, and ready to support our customers impacted by flooding. The team can register claims, make payments, place people in emergency and temporary accommodation, and help to identify customers who may be experiencing vulnerability and need additional support. Bookings are not required, please visit us if you’re in the area. 

The team is available at: 

Bundaberg TAFE
118 Walker Street, Bundaberg West QLD
Operating daily from Friday, 13 March, 9am-4pm until notified

To support our TIO customers, the Disaster and Recovery team will be on the ground over the weekend to assess the situation in both Katherine and the Darwin River and will direct resources to where customers need it most and where access is open and safe.

Details of this support will be announced shortly, so customers are advised to follow Territory Insurance Office for updates on locations and times.

Allianz Australia National Manager Disaster and Recovery, Scott Cooper, said: “Allianz is continuing to provide care for our customers across flood affected areas in the NT and Queensland, to help them get back on their feet.

“You don’t need to book an appointment at our recovery centres, just head down. We will assist in explaining your policy and the claims process, help to lodge claims, book assessments, and arrange temporary accommodation if needed. We are continuing to monitor upcoming weather conditions closely to ensure we can continue supporting our customers.”

Allianz encourages customers affected by the floods to take the below actions:

• For customers needing to make a claim, the Allianz team is available 24/7 for new claims lodgment on 13 10 13, and customers can also claim online at allianz.com.au/claims.
• You can lodge your claim without being at home or having a copy of your policy, as we already have your details on file.
• Food spoilage claims can be fast tracked through Allianz’s new agentic AI solution, and no excess is applicable.
• Allianz can also process motor claims without needing to send a claims assessor to view the car in person. Where it is safe to do so, customers should capture photos of the damaged car including VIN numbers, license plates and the odometer to assist with the claim.

• Only enter your home if authorities say it is safe to do so.
• Stay away from fallen powerlines and debris.
• If you have been able to safely return to your home, ensure electricity and gas supplies are switched off before re-entering. Refer to providers for assistance if unsure.
• You can start the clean-up process without waiting for an insurance assessor to arrive. Anything that got wet may be contaminated by sewage or chemicals in the floodwater so wear protective gloves and mask when disinfecting.
• Create an inventory and capture photos of damaged items, including their model numbers, to assist us in facilitating their replacement.

• Allianz also offers free, confidential counselling support for customers, distribution partners and their immediate families who have been affected by a natural catastrophic event. Calls are handled by Assure Programs and bookings can be made 24/7 via 1800 955 599. For more information, visit Allianz’s counselling support page.