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Allianz’s Disaster and Recovery Team available to support customers impacted by hail storms in Queensland

4 December, 2025

Allianz Australia’s Disaster and Recovery team will be on the ground in Bongaree from Tuesday 2 December to deliver vital support for customers affected by the recent hail storms.

The team will deliver face-to-face support for customers to register claims, make payments, place people in emergency and temporary accommodation and will endeavor to identify customers who may be experiencing vulnerability and need additional support.

The Disaster and Recovery Team will be available at Bribie Island Town Hall, 156 First Ave, Bongaree QLD between 9am – 4pm.

By Tuesday 2 December, Allianz had received over 5,000 claims.

Scott Cooper, National Manager Disaster and Recovery, Allianz, said: “The team at Allianz is working quickly to care for our customers and help them get back on their feet.

“Our team will be stationed in Bongaree from today and we encourage our customers to head in for a face-to-face conversation with one of our representatives. We can assist in helping you to understand your policy and the claims process, as well as assist with lodging a claim, booking assessments and arranging temporary accommodation if needed.”

Allianz encourages customers affected by the storms to take the below actions:

  • Lodge your claim:
    • For customers needing to make a claim, the Allianz team is available 24/7 for new claims lodgment on 13 10 13, and customers can also claim online at allianz.com.au/claims.
    • You can lodge your claim without being at home or having a copy of your policy, as we already have your details on file.
    • Allianz can also process motor claims without needing to send a claims assessor to view the car in person. Customers should capture photos of the damaged car including VIN numbers, license plates and the odometer to assist with the claim. 
  • Start the cleanup process:
    • This can be done without waiting for an insurance assessor to arrive.
    • Create an inventory and capture photos of damaged items, including their model numbers, to assist us in facilitating their replacement.
  • Access support if you need it:
    • Allianz also offers free, confidential counselling support for customers, distribution partners and their immediate families who have been affected by a natural catastrophic event. Calls are handled by Assure Programs and bookings can be made 24/7 via 1800 955 599. For more information, visit Allianz’s counselling support page.

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About Allianz Australia

Allianz Australia has been securing the future of our customers in Australia since 1914. We deliver a wide range of personal and commercial insurance products and services to more than 4 million policyholders. We also provide support for workers' compensation insurance to around 25% of the top 200 ASX companies, making us one of the leading workers' compensation insurers in Australia.

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The Allianz Group is one of the world's leading insurers and asset managers with corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services, credit insurance and global business insurance. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index.

Disclaimer

This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 (“Allianz”). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.

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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.

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