Allianz’s Disaster and Recovery Team available to support customers impacted by bushfires in Victoria

14 Jauary 2025

Allianz Australia’s Disaster and Recovery team will be on the ground in Victoria from today (Wednesday 14 January) to deliver vital support for customers affected by the recent bushfires.

The team will deliver face-to-face support for customers to register claims, make payments, place people in emergency and temporary accommodation and help to identify customers who may be experiencing vulnerability and need additional support.

The Disaster and Recovery Team will be available at:

Castlemaine Town Hall, 25 Lyttleton Street, Castlemaine, from today 11am – 5pm
Natimuk Community Centre, 62 Main Road Natimuk, from tomorrow 10am – 4pm

Customers can visit Allianz.com.au and Allianz’s social media channels for updated opening times and locations.

By Wednesday 14 January, Allianz had received 127 claims.

Scott Cooper, National Manager Disaster and Recovery, Allianz, said: “The team at Allianz is working to care for our customers and help them get back on their feet.

“Our team will be in Castlemaine from tomorrow to assist customers face-to-face. Customers don’t need to book and appointment and we can assist in understanding your policy and the claims process, and help to lodge claims, book assessments and arrange temporary accommodation if needed.

“We are aware that there could be more harmful weather for bushfire impacted areas in Victoria in the coming days, which we are monitoring closely to ensure we can support our customers.”

Allianz encourages customers affected by the bushfires to take the below actions:

Lodge your claim:

For customers needing to make a claim, the Allianz team is available 24/7 for new claims lodgment on 13 10 13, and customers can also claim online at allianz.com.au/claims.
You can lodge your claim without being at home or having a copy of your policy, as we already have your details on file.
Food spoilage claims can be fast tracked through Allianz’s new agentic AI solution, and no excess is applicable.
Allianz can also process motor claims without needing to send a claims assessor to view the car in person. Where it is safe to do so, customers should capture photos of the damaged car including VIN numbers, license plates and the odometer to assist with the claim.

Start the cleanup process:

Only enter your home if authorities say it is safe to do so
Stay away from fallen powerlines and debris
If you have been able to safely return to your home, ensure electricity and gas supplies are switched off before re-entering. Refer to providers for assistance if unsure
Check for small spot fires on your premises and extinguish them if possible
You can start the clean up process without waiting for an insurance assessor to arrive.
Create an inventory and capture photos of damaged items, including their model numbers, to assist us in facilitating their replacement.

Access support if you need it:

Allianz also offers free, confidential counselling support for customers, distribution partners and their immediate families who have been affected by a natural catastrophic event. Calls are handled by Assure Programs and bookings can be made 24/7 via 1800 955 599. For more information, visit Allianz’s counselling support page.

Media enquiries

For any media enquiries, journalists can contact our Media team.

About Allianz Australia

Allianz Australia has been securing the future of our customers in Australia since 1914. We deliver a wide range of personal and commercial insurance products and services to more than 4 million policyholders. We also provide support for workers' compensation insurance to around 25% of the top 200 ASX companies, making us one of the leading workers' compensation insurers in Australia.

Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The Allianz Group is one of the world's leading insurers and asset managers with corporate customers in more than 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life, and health insurance to assistance services, credit insurance and global business insurance. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index.

Disclaimer

This article has been prepared by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL234708 (“Allianz”). In some cases, information has been provided to us by third parties and while that information is believed to be accurate and reliable, its accuracy is not guaranteed in any way.

Any opinions expressed constitute our views at the time of issue and are subject to change. Neither Allianz, nor its employees or directors give any warranty of accuracy or accept responsibility for any loss or liability incurred by you in respect of any error, omission or misrepresentation in this article.

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