Covid19

Supporting our customers through COVID-19

Globally, the Allianz insurance group is one of the world’s largest insurers, with a proud 130-year history, providing support to 100 million customers across 70 countries.

Locally, at Allianz Australia we are closely monitoring the COVID-19 situation and have implemented our pandemic risk management plan in line with APRA guidelines.

And we have tested and put into action plans for our people to work securely from different locations; helping to ensure seamless and consistent operations.

Despite changing business conditions, we are continuing to operate a strong, resilient business, so we can best support our customers, and our people, during these difficult times.

This might mean we will need to adjust our operating and service levels to ensure the health and wellbeing of our staff. During these times your fastest course of action may be to use our digital self-service channels.


To make sure we can keep in contact, you should consider updating your contact details


For Home, Motor and Life Insurance customers, you can check and update your contact details here

CTP customers should ensure that their contact details are up to date with their State’s vehicle registration authority.

Small business customers can update their contact details by calling our specialist small business team on 1300 131 000.

We are ready to help with your insurance needs

Already, due to the COVID-19 outbreak, we have had to make changes to our call centre operations which means your call wait time might be longer than usual.

While you are more than welcome to call us, we also have online facilities that could help save you time.

Insurance with Allianz

Looking for Business Insurance?

Protect your business from the risk of fire, theft, accidental damage and third party liability. You can tailor a quote that suits your specific business needs.

Learn more

Our expert team can help you understand your obligations and manage workplace injury claims.

Learn more

Allianz offers a range of insurance products and services to meet the needs of Australian commercial and corporate business.

Learn more

If you are a small business customer looking to manage your policy, please call our team of small business specialists on 1300 131 000.

Please note, our make a payment portal is not available for Life Insurance customers.

Need to make a claim?

A reminder that, due to the COVID-19 outbreak, we have had to make changes to our call centre operations. This means it could take a little longer than usual to lodge a claim with us.

The good news is that we have online facilities that could help save you time.

For all other claim types, please click the links below:




You can find the best way to speak to us online or over the phone here

Update your contact details

Now more than ever, it’s important to make sure that all contact details are up to date. Should your preferred method of contact become disrupted it’s important that we are able to help you, maintain contact, and deliver relevant documentation.

Please take a moment to check that your contact and policy details are correct and complete.

For Home, Motor and Life Insurance customers, you can check and update your contact details here

CTP customers should ensure that their contact details are up to date with their State’s vehicle registration authority.

Small business customers can update their contact details by calling our specialist small business team on 1300 131 000.

Your email address is important

Should physical delivery of insurance documentation become disrupted due to COVID-19 it’s important that we have your email details so that we can email your insurance documentation to you.

If you haven’t already done so, please register to receive your insurance documents, including any renewal notices, straight to your email.

1. Click here

2. Enter email, mobile or policy number and date of birth to receive your verification code

3. Select ‘Go Paperless’

CTP customers should ensure that their contact details are up to date with their State’s vehicle registration authority.

Small business customers can update their contact preferences by calling 1300 131 000