Allianz support during COVID-19

Supporting our customers

After months of constant change, Australians are taking stock of where they stand. As part of the Allianz global group, Allianz Australia has been supporting our customers through uncertainty and change for over 100 years. And we’re here to help you now.

We’re offering a Policy Health Check to our customers, to help you review your insurance and check it still meets your needs. We have also developed a package of support measures to help our customers and suppliers at this time, in particular small businesses and those experiencing financial hardship as a result of the COVID-19 pandemic.

Assisting our customers with a Policy Health Check

Much can change in a short time, so we’re encouraging our customers to call us now for a Policy Health Check. This is a simple five-step check-in over the phone where we will help you review your details, excess, cover and payment frequency, making changes where we can to help support you.

Assisting our customers with support measures during the COVID-19 pandemic

Payment options

If you need help in managing your finances, existing Home and Motor customers can elect to put their monthly payments on hold for up to 60 days.

Payment on excess

If you have a new or existing claim and are unable to pay the excess up-front, you can pay the excess in instalments or defer. Deferred excess payment applies to claims that are cash settled and where the amount claimed exceeds the excess.

Continue to pay monthly

If your policy is cancelled due to a payment dishonour, you can now take out a new policy and continue paying monthly installments.

Waive your fee

If you no longer need your Allianz Home or Motor insurance, we will waive the cancellation fee where applicable.

Fast-track your refund

If you cancel your insurance, we can fast-track your refund in 48 hours; down from 15 business days (excludes Travel Insurance).

Further support

If you need financial help or are experiencing distress, we can assist by highlighting potential support from Federal Government, Financial Institutions and community organisations.


Assistance for our Small Business customers

We are actively encouraging all our small business customers to check in with us now for a Policy Health Check. We’ve developed a package of special support measures which may assist you as a small business customer.

Learn more

Help for existing policyholders

Life Insurance

If you have questions about your Life insurance policy and how it might be affected by COVID-19, read our FAQs.

Travel Insurance

If you have questions about your Travel insurance policy and how it might be affected by COVID-19, read our FAQs.