CTP Privacy Notice

We usually collect your personal information from you or your agents. We may also collect it from the following sources:

• our related companies, agents and service providers
• other insurers and insurance reference bureaus
• people who are involved in a claim or assist us in investigating or processing claims, including third parties claiming under your policy, witnesses and medical practitioners
• third parties who may be arranging insurance cover for a group that you are a part of
• law enforcement, dispute resolution, statutory and regulatory bodies for example, registration and CTP regulators
• marketing lists and industry databases
• publicly available sources

We collect your personal information to enable us to do the following:

• provide our products and services
• process and settle claims
• quote on and make offers of products and services provided by us, our related companies, brokers, intermediaries, business partners and others that we have an association with, that may interest you
• conduct market or customer research to determine those products or services that may suit you

You can choose not to provide some or all of the personal information we require. If you don’t provide this information, we may not be able to provide you with certain products and services.

You can choose not to receive product or service offerings from us. This includes product or service offerings from us on behalf of our brokers, intermediaries, business partners, or related companies. To opt out of our offerings, call the Allianz Direct Marketing Privacy Service Line on 1300 360 529, AEST 8 AM to 6 PM Monday to Friday, or go to our website’s privacy section at allianz.com.au.

We may disclose your personal information to other parties we have business arrangements with for the purposes listed in the “Why we collect your personal information” section or to enable them to offer their products and services to you.

These parties may include insurers, intermediaries, reinsurers, insurance reference bureaus, related companies, our advisers, persons and experts including medical practitioners involved in claims, external claims data collectors and verifiers, parties that we may have an insurance scheme in place with under which you purchased your policy such as a financier or motor vehicle manufacturer or dealer Disclosure may also be made to government, law enforcement, dispute resolution, statutory or regulatory bodies or as required by law.

Your personal information may be disclosed to other companies in the Allianz Group, business partners, reinsurers and service providers that may be located in Australia or overseas. The countries this information may be disclosed to will vary from time to time, but may include Canada, Germany, France, New Zealand, United Kingdom, United States of America, Singapore and India and other countries where the Allianz Group has a presence or engages subcontractors. We regularly review the security of our systems used for sending personal information overseas. Any information disclosed may only be used for the purposes of collection detailed above and system administration.

You may ask for access to the personal information we hold about you. You can seek to correct this information by calling the Allianz Direct Marketing Privacy Service Line on 1300 360 529 AEST 8 AM to 6 PM, Monday to Friday, or going to our Privacy Policy. Our Privacy Policy contains other details about this. Our Privacy Policy also contains details about how you may make a complaint about a breach of the privacy principles contained in the Privacy Act 1988 (Cth) and how we deal with complaints.

We may record incoming and outgoing telephone calls for training or verification purposes. Where we have recorded a telephone call, we can provide you with a copy at your request, where it is reasonable to do so.

By providing us with personal information, you and any other person you provide personal information for, consent to the above stated collection, uses and disclosures until you tell us otherwise. If you are providing personal information for other persons, you must have their consent to do so and you undertake to make them aware of this Privacy Notice and our Privacy Policy. If you wish to withdraw consent, including for such things as receiving information on products and offers by us or persons we have an association with, contact us.