At Allianz, we understand the serious injuries can change your life. Our QLD-based claims specialists are dedicated to helping you get the treatment and support you need.
QLD CTP Insurance Claims
Call us today and our specialists will help you lodge your claim
We're here to support you
Claim with us directly
If the driver at fault for your injury is insured with Allianz, you can claim directly with us.
Unsure whether the at-fault vehicle is insured with us? Give us a call. We’re here to help.
How we help
When you make a claim directly with us, you'll receive our support and care sooner.
- We'll help you complete your claim forms and explain the process
- We'll lodge your claim quickly
- You'll get early access to treatment and rehabilitation
How to make a claim
We know this is a difficult time, and we'll handle your claim with sensitivity and care.
1. To start your claim, call us
- Tell us about the accident and give us the registration numbers of the vehicles involved.
- You must report the accident to the police. If you haven’t done so, fill out the Traffic Incident Form.
- Keep a record of your medical reports and copies of claim-related medical receipts.
2. We'll assess your claim
- We’ll review how the accident happened and if a vehicle insured by Allianz was at fault.
- We’ll let you know the next steps.
- If we accept your claim, your dedicated Case Manager will assess your entitlements.
3. Receive treatment and entitlements
- Our Injury Management team will work with you to identify your treatment needs.
- We’ll start paying for reasonable and necessary treatment.
- For fatal injury claims we can help with funeral costs and compensation for dependents.
Other ways to claim with Allianz
Prefer to lodge your claim yourself? Simply fill out the relevant claim forms below and send them to us. Or use the QLD CTP Claim Portal.
Post your completed form to:
Allianz Australia
QLD CTP Claims Department
GPO Box 2226
Brisbane QLD 4001
QLD CTP Claim Portal
Log in or register to create a claim form and securely lodge it through the portal.
Claim forms
Choose the relevant form for your claim. If you need help, just give us a call.
Report traffic incident to police
If the police didn’t attend the scene of the accident, use this form to report it to them.
Notice of Accident (Non-Fatal Injury)
To make a personal injury claim for a non-fatal accident, fill out this form and send it to us.
Notice of Accident (Fatal Injury)
To make a claim for costs or compensation after a fatal road accident, complete this form and send it to us.
If you'd prefer to talk about the claim, we're here for you.
Allianz QLD CTP claims experience
Here's what some of our customers have to say about us.
“Prompt and courteous follow-up on my claim.”
Anthony, October 20251
“Very helpful. Clear communication at every stage. Empathetic and understanding customer service.”
Simon, October 20251
Complaints and disputes
If you’re not satisfied with your experience with us, give us a call on (07) 3023 9014 so we can try to address your concerns.
If we can't resolve your complaint, we’ll guide you through the next steps based on the type of dispute.
For more information, see our QLD CTP Complaints brochure (PDF, 517KB).
Ready to start your claim?
Call us today and our friendly team will guide you through the claims process.
Frequently asked questions
We’re here to support you, and we aim to make the claims process as easy as possible. We’ll explain each step in the claims process, and your Case Manager will answer any questions you may have.
You have the option to seek legal advice at any stage of the claims process. You may choose to deal directly with us about your claim or engage a lawyer to act on your behalf. Before engaging a lawyer, you should discuss the potential costs involved and whether any of these legal costs may be recoverable from Allianz.
You may make a claim for injuries caused by a vehicle we insure for CTP. We’ll need to confirm how the accident happened, who’s at fault, and that we insured the at-fault vehicle.
Then we’ll reach a decision based on the policy terms.
- Personal injury claims: If we accept your claim, we’ll pay for treatment to help your recovery.
- Fatal injury claims: If we accept your claim for a member of your family, we’ll help with costs like funeral expenses and compensation for dependents.
We’ll explain what you may be able to claim for during your first call with us. You might be able to claim for the following if they relate to the accident:
- Treatment and rehabilitation costs: if you’ve already paid for treatment, we may reimburse you.
- Loss of income due to your injuries: paid after we’ve settled your claim.
- Pain and suffering: based on your injury severity.
- Care services for serious injuries: we’ll explain the thresholds.
If we’ve accepted your claim, your Case Manager will guide you through your entitlements and answer any questions.
Compensation depends on the severity of the injury sustained, its impact on your work, and whether you were partly at fault.
Yes. You must lodge your CTP claim form within nine months of the date of accident. If your lawyer is managing your claim, it must be lodged within one month of consulting the lawyer.
For minors, timeframes to lodge a claim don’t start until the child turns 18 years old. If you need more information about these claim time limits, call us on (07) 3023 9014.
We’ll contact you within three business days of receiving your signed and fully completed claim form. We’ll be in touch regularly to make sure that your recovery is going well.
Just as injuries can be unique, claims can be too. We’ll work with you to resolve your claim quickly to make sure you get the care you need.
Common claims, like whiplash, may be settled within weeks. Serious injury claims, like head or major spinal issues, may take months or years. Your Case Manager will give you more accurate timings based on your specific injury.
Eligible customers with CTP insurance beginning before 12 AM on 1 July 2023 may be entitled to additional benefits under the At-Fault Policy.
From 12 AM on 1 July 2023, Allianz no longer offers an At-Fault Policy to new or renewing customers with CTP insurance.
If you believe you may be entitled to make a claim under the Allianz At-Fault Driver Protection Insurance Policy, contact us on (07) 3023 9014.
We're here to help
Explore our Help page for questions about your policy, claims, payments, and more. If you need to reach us, we're ready to connect.
*Conditions apply
- Allianz CTP Claims Survey, October 2025
Follow us on
Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.
Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. The above contains general information only. It is a summary of key concepts relating to CTP claims procedures and does not represent the complete picture on any given matter. This information is not meant to be legal advice and should not be treated as such. The information should be considered in conjunction with the relevant Act and Regulations.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.
Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.