Allianz awarded Best General Insurer 2006

5 September 2006

Allianz Australia has been awarded Best General Insurer 2006 at the Australian Banking & Finance Insurance Awards held in Sydney. Accepting the award on behalf of Allianz was Mr Niran Peiris, the company’s Chief Financial Officer.

Mr. Peiris explained that the customer service efforts of Allianz’s 3000 employees had contributed to the company receiving this award. He also thanked the readers of Australian Banking & Finance Magazine who voted Allianz Number One.

“At Allianz, we strive to be the best, but we know we can always be better tomorrow than we are today,“ said Mr. Peiris.

As part of its Customer Focus Initiative, Allianz Australia regularly asks its customers one simple question – Would you recommend Allianz to a family member, friend or colleague? In the past twelve months the company asked that question to approximately 5,700 direct customers; 2,100 claimants and 3,300 business partners. The feedback enables Allianz to pinpoint factors that deliver a competitive advantage through superior customer service, as well as where improvements can be made.

“It’s the feedback of our customers - advocates and detractors - and the passion of our employees to deliver a positive customer experience every time, that helps us continue to achieve our objective of providing first class customer service,” he said.

The Customer Focus Initiative (CFI) is part of a global program being systematically implemented throughout the 70 countries in which the Allianz Group operates. CFI is complemented by other strategic initiatives aimed at ensuring that best practice products, processes and services are shared and replicated throughout all Allianz companies.

Allianz Australia achieved growth of 7 percent in 2005 and 5 percent to date in 2006, which compares favourably in an insurance market characterised by soft premiums and average growth of about 2 percent.


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Background

Allianz Australia
Allianz Australia is one of Australia’s largest general insurers, a leading private workers compensation insurer and, more recently, a life insurer. The company is a wholly owned subsidiary of the worldwide Allianz Group. Allianz Australia provides some form of insurance cover to over 2 million policyholders and a range of Australia’s top 50 companies. In 2005, the company had a combined premium income of $2.4 billion and investment assets of approximately $5.3 billion. It operates in Australia and New Zealand.


Allianz Australia offers a wide range of insurance products and services including car insurance, home insurance and Life insurance.

Australian Banking & Finance Awards
The Australian Banking & Finance Awards have grown over 14 years to become the most prestigious, established & recognised peer-reviewed accolades for the Australian financial services industry. Widely regarded as the “night of nights” for the industry, the Australian Banking & Finance Awards recognise and reward excellence, achievement and service to the sector, by individuals and organisations, as awarded by their peers.

Media Enquiries:
Allianz Australia Limited
Nicholas Scofield, (02) 9390 6596, nicholas.scofield@allianz.com.au

Australian Banking & Finance Awards
Danielle Bennett, (02) 9957 9816, danielle@charlton.com.au