Claims Management

Obligations as an Employer

At all times

  • Provide a safe and healthy workplace for your workers and contractors
  • Display an ‘If you are injured’ poster in every workplace
  • Keep a Register of Injuries to keep track of work-related injuries and illnesses.
  • Provide return to work information in the workplace
  • Employers with annual payroll of $2 million or more must have a nominated return to work coordinator at all times
When an incident or injury occurs
  • Assist your injured worker to seek medical treatment
  • Ensure the injury is recorded in the Register of Injuries
  • Report any workplace incidents that cause or could have caused serious injury or death to WorkSafe on 13 23 60, and send through an PDF DownloadIncident Notification form
Upon receipt of a claim
  • Sign and date the completed PDF DownloadWorker Injury Claim Form (Blue form)
  • Acknowledge receipt of the form in writing. This can be done by giving the worker a carbon copy of the signed claim form titled, “Worker’s copy” or a photocopy
  • Complete an PDF DownloadEmployer Injury Claim Report (Green form)
  • Forward all documentation in to Allianz within 10 calendar days of receipt of the completed worker’s form
  • Employers with annual payroll of less than $2 million must appoint a return to work coordinator when a claim occurs
Return to Work Obligations
  • For a period of 52 weeks, provide your injured worker with suitable employment if they have an incapacity for work or pre-injury employment or equivalent when they have returned to full capacity
  • Plan for your worker’s return to work:
      1. Obtain relevant information about your worker's capacity for work
      2. Consider reasonable workplace support, aids or modifications to assist in your worker's return to work
      3. Assess and propose options for suitable or pre-injury employment
      4. Provide your worker with clear, accurate and current details of their return to work arrangements
      5. Monitor your worker's progress
  • Consult directly with your worker about their return to work, with their treating health practitioner (subject to the consent of the worker) and occupational rehabilitation provider (if involved).

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Lodging a claim

If a worker is injured they may be able to receive compensation from WorkSafe by making a claim.

The first step is for the worker to complete a PDF DownloadWorker's Injury Claim Form and submit such to their employer. If the worker has lost time from work as a result of the injury, they will also need to obtain and submit a Certificate of Capacity from their medical practitioner.

The employer is required to submit the worker’s documents to Allianz, along with a completed PDF DownloadEmployer Injury Claim Report , within 10 calendar days.

Completed claim forms can now be lodged electronically through the Worker's Compensation Claim Lodgement System simply. Please note that to use the on-line Claim Lodgement System you will need electronically saved versions of all completed claims documentation. Alternatively, you can post your completed claim forms to:

Allianz Australia Workers' Compensation (Victoria) Limited
GPO Box 80 Melbourne VIC 3001

Whether you are an employer or an injured worker, further information can be found at the Worksafe Victoria website, or by contacting the Allianz Claims Assist line on 1300 659 334.
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Return to Work

Supporting your injured worker to return to safe and sustainable work as soon as possible is necessary to meet your legal obligations, is good for your worker and is good for business. It can help increase productivity and keep the cost of your WorkSafe Injury Insurance premium down. It benefits your worker by reducing the financial, health and emotional impacts on them and their family.

To assist you and your injured worker to achieve a safe and sustainable return to work, Allianz have developed the Employer Return to Work Kit. The kit will guide and support you through all aspects of the return to work process. It contains useful step by step information, links and templates to help you from the moment a claim is lodged.

  • PDF DownloadEmployer Return to Work Kit
  • PDF DownloadInjury Management Program
  • PDF DownloadOccupational Rehabilitation Intervention

    For further assistance, please contact us on 1800 240 335 (Monday to Friday: 8:30am to 5pm).

    Please refer to our Forms & Help Guides section for return to work templates and guidance material, or visit the WorkSafe Victoria website

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    Weekly Compensation

    Injured workers can be entitled to weekly compensation payments if they are unable to perform their normal job. Weekly compensation payments are based on the injured worker’s pre-injury average weekly earnings (PIAWE), capped at a maximum rate and indexed annually.

    The formula for calculating compensation changes over time. It depends on the worker’s capacity, and how long they have been in receipt of compensation.

    No Capacity for Work
    Capacity for Work
    0 -13 Weeks
    95% of PIAWE95% of PIAWE – Current Weekly Earnings
    13 -52 Weeks
    80% of PIAWE80% of PIAWE – 80% of Current Weekly Earnings
    52 -130+ Weeks
    80% of (PIAWE - earning enhancements)80% of (PIAWE – earning enhancements) – 80% of Current Weekly Earnings

    Allianz have also developed a Excel Downloadtool to assist employers in calculating an injured worker’s weekly compensation, which can also be used to claim reimbursement payments.

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    Need Help?

    The Allianz Claims Assist Team is available to give advice on claim lodgement, employer liability, and return to work guidance. This service assists injured workers and employers in the initial stage of lodging a WorkCover claim.

    If you would like details or further information, please call us on 1300 659 334 (Monday to Friday: 8:30am to 5pm).

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