What happens when I make a claim?
At Allianz, we believe we have a duty to all our policyholders, to consider each claim fairly and professionally, with empathy and in a timely matter. Making a claim can be a time of great stress, so it is important that all cases are handled sensitively and as quickly as possible.
It is our business to pay genuine claims that are covered by the policy. Each claim will be assessed fairly, based on medical and other relevant evidence, using consistent guidelines and procedures in line with the policy terms and conditions.
Claims that meet the policy terms and conditions will be paid promptly when all necessary information has been received and assessed.
Our promise is to:
- Deal with you, or your estate, with compassion and empathy
- Manage each claim using best-practice claims management techniques
- Maintain regular contact with you or your estate, to keep you updated and informed
- Make sure all claim matters are dealt with efficiently and promptly and with utmost good faith.