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Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708
Copyright © 2013 Allianz Australia Limited ABN 21 000 006 226
Allianz is a signatory to, and participates in, the General Insurance Code of Practice. This means that we offer an Internal Dispute Resolution Process (IDR) in the event that a customer is not satisfied with either the outcome of a General Insurance claim, or any aspect of it's handling. To start the IDR process, you just have to call us and ask to speak to the Claims Team Leader.
We will do everything to reach a resolution within the terms of the policy. If, however, you are still dissatisfied with our decision, you may choose to refer the matter to an independent external dispute resolution body, the Financial Ombudsman Service ("FOS"). The FOS Scheme offers claimants the facility of an impartial alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.
To find out more about the role of the FOS visit the FOS website.