Call us on 13 1000

Claims information

  • Call 13 10 13 and one of our consultants will assist you with your claim
Call 13 10 13
Call to claim

Call 13 10 13 to make a claim. Mon-Fri 7:30am-8:00pm, Sat 7:30am-6:00pm.

Making a claim

What should I do if I need to make a small business insurance claim?

  • Take precautions to prevent further loss, damage or liability
  • Notify the police if necessary
  • Make sure you have your policy number and details of what has happened
  • Call 13 10 13 and one of our friendly consultants will assist you with the claims process.
  • If we believe that it is necessary for your claim to be assessed by a Loss ‎Adjuster we will appoint one of our preferred Loss Adjusters, who will be in ‎contact promptly to arrange a convenient time to visit you.

Available Claims Forms

For your convenience, please find below a range of insurance claim forms that can be downloaded and sent to Allianz.

Disaster Support

If you’re an Allianz customer and you’ve been affected by a disaster we’re available to help you, 24 hours a day.

Whether you need assistance or to notify us of a claim, our experienced staff are ready to help. We have extra staff on our 24-hour hotline on 13 10 13 if you have suffered severe loss or damage.

Dispute resolution

At Allianz, we work hard to keep our customers happy. Even so, differences can occur. When this ‎happens, we try to resolve them as quickly and amicably as possible.

Allianz is a signatory to, and participates in, the General Insurance Code of ‎Practice. This means that ‎we offer an Internal Dispute Resolution Process (IDR) in the event that you are not satisfied with the ‎outcome or any aspect of the handling of a General Insurance claim. To start the process, just call us ‎and ask to speak to the Claims Team Leader.


Further Assistance. We will do everything to reach a resolution within the terms of the policy. If, ‎however, you are still dissatisfied with our decision, you may choose to refer the matter to an ‎independent external dispute resolution body, the Financial Ombudsman Service ("FOS"), subject to ‎eligibility under the scheme’s terms of reference. The FOS Scheme offers claimants an impartial ‎alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.

To find out more about the role of the FOS visit the FOS website.

Frequently Asked Questions

Do I have to get replacement quotes?
One of our consultants will discuss this with you when they receive your claim or when you call ‎to make your claim.

What proof of ownership documents do I need?
Documents such as purchase receipts, credit card statements and owner’s handbooks will help. When ‎you speak to a consultant, they’ll let you know what you need to provide to help us process ‎your claim.

How will my possessions be replaced?
We organise the quotes and replacement of your possessions and do most of the leg work for you.

What should I do if someone makes a claim against me?
Call ‎our claims department on 13 10 13 and one of our friendly consultants will take you through the ‎claims process.

More information


Product Disclosure Statement

View the Product Disclosure Statements.

For terms, conditions and exclusions of our insurance, please refer to the Product Disclosure Statement (PDS).

We do not provide advice on this insurance based on any consideration of your objectives, financial situation or needs.

Policy terms, conditions, limits and exclusions apply. Before making a decision please consider the Product Disclosure Statement. View PDS update (privacy notice).

^Subject to eligibility criteria.
#Minimum premiums may apply. Any discounts/entitlements only apply to the extent any minimum premium is not reached. If you are eligible for more than one, we also apply each of them in a predetermined order to the premium (excluding taxes and government charges) as reduced by any prior applied discounts/entitlements. Discounts are available at the time of printing and are subject to change without notice