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Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708
Copyright © 2013 Allianz Australia Limited ABN 21 000 006 226
The worker may be entitled to compensation for weekly benefits while incapacitated for work, medical expenses, rehabilitation expenses, permanent impairment and, in some instances, damages at common law.
Level 1, 55 Wentworth Avenue
Kingston ACT 2604
|Step 1. (Injured worker step)||A workplace injury is reported to the employer. In the case that a serious incident occurs involving a fatality or permanent injury or illness, please phone WorkCover immediately on 02 6207 3000.|
|Step 2. (Employer step)||The employer notifies Allianz within 48 hours of the injury/incident and is issued an incident number which is to be used in all correspondence. |
Phone: 1300 360 595
Fax: 02 9266 7267
On line: lodging an injury notification on-line
|Step 3. (Allianz step)||If the injury is significant, the Case Manager will contact the employer, injured worker and if necessary, the treating Doctor to initiate injury management activities, including a return to work or injury management plan.|
|Step 4. (Employer step)||The injured worker and employer complete and return Workers’ Compensation claim forms together with a WorkCover medical certificate within 7 days.|
|Step 5. (Allianz step)||Upon receipt of the claim form and medical certificate, Allianz will assess the claim and in most cases advise all parties of liability determination within 3 working days.|
|Step 6. (Allianz step)||If liability is accepted |
The Case Manager collaborates with the worker, employer and nominated treating Doctor to return the injured worker to work as soon as possible.
If liability cannot be determined without additional information
The Case Manager will notify the employer and the worker of the delay in determining liability and the reason(s) why. The required additional information will be sought and a decision promptly made on receipt.
If liability is not accepted
The Case Manager will notify the employer and injured worker of the liability decision verbally and in writing, including the process to be followed should the decision be disputed.
|Step 7. (Injured worker & employer step)||If liability is accepted, all relevant accounts and requests for wage reimbursements should be sent promptly to Allianz for payment.|
|Step 8. (Allianz step)||Allianz will keep in regular contact with the employer and injured worker to facilitate a prompt recovery and return to work of the injured worker. Assistance may be sought from specialist providers, such as occupational rehabilitation experts or medical professionals.|
|Step 9. (Injured worker & employer step)||Injured worker is certified fit for work with no ongoing treatment. All final accounts / wage reimbursements sent to Allianz for payment.|
|Step 10. (Allianz step)|
Allianz closes the claim