Call us on 13 1000

Travel Insurance Claims

How to make a travel insurance claim

  • Simple steps provided below
  • Processed within 10 working days after receiving your completed claim form and all necessary documentation
  • Paid in Australian dollars
Make a Claim

How to submit a travel insurance claim

To save you time, we’ve made our travel insurance claims process as straightforward as possible. Simply follow the steps below.

  1. Go to the Travel Claims website
  2. Log in using your Allianz travel insurance policy number, surname and date of birth.
  3. Download, print and complete the relevant sections of the travel insurance claim form.
  4. Attach any supporting documentation, such as police reports, valuations, medical reports, etc. The travel insurance claim form will tell you what is required.
  5. Email, fax or post your completed claim form and supporting documentation to:
    Fax: +61 7 3305 7016
    Post: Allianz Travel Insurance
    PO Box 162
    Toowong Qld 4066

If you are submitting original documents with your travel insurance claim, please remember to keep copies for your records.

How long will it take to process my claim?

We will process your travel insurance claim within 10 working days after receiving your completed claim form and all necessary documentation. If we need any more information, we will write to let you know within 10 working days.

Can I track my claim’s progress?

Yes, you can track your claim’s progress anytime by using the My Claim Status tool on the Travel Claims website.

How long do I have to lodge my travel insurance claim?

We understand that you can’t always claim on your policy straight away, but it’s important you make your claim as soon as possible. If you take too long, there may be problems confirming your details and collecting information to support your claim.

The sooner we receive your travel insurance claim with all supporting documentation, the sooner we can process it for you, and the sooner you can get on with other important things—like enjoying your holiday or planning your next one!

What currency will my travel insurance claim be paid in?

Your claim will be paid to you in Australian dollars. When we calculate the amount we will pay you following a claim, we will use the currency exchange rate that applied when you paid your expense/s.

I have a question that isn’t answered in these FAQs — who can I contact?

If you have any further questions, or if you want to discuss your existing travel insurance claim, please contact our Claims Services team:

Phone: 13 1000

Note: Your travel insurance claim will be subject to the terms, conditions, limits and exclusions of your cover, which are outlined in your Product Disclosure Statement and your Certificate of Insurance which was emailed to you after you purchased your policy.

More information


Cover at a glance

Travel Advice

The Allianz Group's Travel Advisories page has some of the latest information on events that might affect you while you’re overseas.

It's a quick way to find out all you need to know about your destination, to help you plan for the unexpected and keep safe.

Get the latest travel advice »

Product Disclosure Statement

View the Product Disclosure Statements.

For full details of Allianz travel insurance including terms, conditions and exclusions of our travel insurance, please refer to the Product Disclosure Statement (PDS).

Terms, conditions, limits and exclusions apply. Please see relevant PDS for details.

Any online discounts offered are applied to our standard rates. Promotional or other discounts may apply from time to time for customers who apply for insurance via our Contact Centre. Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFSL 234708 is the insurer of home, car and travel insurance. Allianz Travel insurance is issued and managed by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance, a member of the global Allianz Group.

We do not provide insurance advice based on any consideration of your objectives, financial situation or needs. Terms, conditions and exclusions apply. Before making a decision about our insurance please consider our PDS or call 13 1000 to obtain a copy. If you purchase Travel insurance, Allianz Global Assistance is remunerated by Allianz for providing services on behalf of Allianz. This is a percentage of the premium you pay. Ask us for more details before we provide you with any services on this product. Travel medical assistance services under Allianz Travel Insurance is provided by Allianz Global Assistance.

Competition details

Conditions apply, see terms and conditions. Starts 12.01am AEST 01/10/15. Ends midnight AEST 30/11/15. 1 entry awarded per eligible policy purchase. Draw: Level 5, 492 St Kilda Rd, Melb, VIC 3004 at 12pm AEST 16/12/15. Winner at on 23/12/15. Prize: Black Audi A1 1.0 TFSI S Tronic and 3 years gifted Audi A+ Roadside Assistance (valued at approx. $33,445). Promoter: AGA Assistance Australia Pty Ltd (ABN 52 097 227 177), 74 High St, Toowong, QLD 4066. Permits: ACT TP 15/07047, NSW LTPS/15/06500, SA T15/1451.