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Allianz Travel Insurance
PO Box 162
Toowong Qld 4066
If you are submitting original documents with your travel insurance claim, please remember to keep copies for your records.
We will process your travel insurance claim within 10 working days after receiving your completed claim form and all necessary documentation. If we need any more information, we will write to let you know within 10 working days.
We understand that you can’t always claim on your policy straight away, but it’s important you make your claim as soon as possible. If you take too long, there may be problems confirming your details and collecting information to support your claim.
The sooner we receive your travel insurance claim with all supporting documentation, the sooner we can process it for you, and the sooner you can get on with other important things—like enjoying your holiday or planning your next one!
Your claim will be paid to you in Australian dollars. When we calculate the amount we will pay you following a claim, we will use the currency exchange rate that applied when you paid your expense/s.
If you have any further questions, or if you want to discuss your existing travel insurance claim, please contact our Claims Services team:
Note: Your travel insurance claim will be subject to the terms, conditions, limits and exclusions of your cover, which are outlined in your Product Disclosure Statement and your Certificate of Insurance which was emailed to you after you purchased your policy.
The Allianz Group's Travel Advisories page has some of the latest information on events that might affect you while you’re overseas.
It's a quick way to find out all you need to know about your destination, to help you plan for the unexpected and keep safe.
Ask our virtual online assistant.Ask a question »
For full details of Allianz travel insurance including terms, conditions and exclusions of our travel insurance, please refer to the Product Disclosure Statement (PDS).
* Terms, conditions, limits and exclusions apply. Please see relevant PDS for details.
Any online discounts offered are applied to our standard rates. Promotional or other discounts may apply from time to time for customers who apply for insurance via our Contact Centre. Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFSL 234708 is the insurer of home, car and travel insurance. Allianz Travel insurance is issued and managed by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance, a member of the global Allianz Group.
We do not provide insurance advice based on any consideration of your objectives, financial situation or needs. Terms, conditions and exclusions apply. Before making a decision about our insurance please consider our PDS or call 13 1000 to obtain a copy. If you purchase Travel insurance, Allianz Global Assistance is remunerated by Allianz for providing services on behalf of Allianz. This is a percentage of the premium you pay. Ask us for more details before we provide you with any services on this product. Travel medical assistance services under Allianz Travel Insurance is provided by Allianz Global Assistance.