Make a claim

Do you need emergency support or a tow?

If you need police, fire or ambulance support, please call 000.  If you need a tow and have Allianz Comprehensive Car Insurance, contact us so we can help get you moving.  13 10 13

  • Details of the incident (such as the date, where the damage occurred, any other vehicles involved)
  • Other drivers' details such as name, address and licence number (if available)
  • Supporting documents or images (if available)
(Comprehensive or Third Party Property Damage)
Our comprehensive car insurance customers rated their claim experience 4.3 out of 5 over the last year.  See more about what our customers had to say.


  • Your policy information
  • Information about the incident, such as the date, where the damage occurred, etc.
  • Details about the loss or damage you are claiming for
  • Information about any other people, vehicles or property involved

  1. Take precautions to prevent further loss, damage or liability
  2. Notify the police if necessary as soon as reasonably possible
  3. Have your policy number available and details of what has happened
  4. You can start your claim by clicking the respective link or call the number below and one of our friendly consultants will assist you with the claims process.
  5. If we believe that it is necessary for your claim to be assessed by a Loss ‎Adjuster we will appoint one of our preferred Loss Adjusters, who will be in ‎contact promptly to arrange a convenient time to visit you.
Make a claim online or call  13 10 13 and one of our friendly consultants will help you with the claims process.
 
Make a claim online or call  13 10 13 and one of our friendly consultants will help you with the claims process.
 

Make a claim online or call one of our friendly consultants who will assist you with the claims process.

For bodily injury:  02 8988 9982

For non-bodily injury:  02 8988 9969

  1. Go to the Travel Claims Website.
  2. Log in using your Allianz Travel Insurance policy number, name and date of birth.


To make a life insurance claim, call 
1300 362 108 or  email us and one of our friendly consultants will assist you with the claims process.

For more information on life claims visit  life insurance claims.

  • Details of the incident (such as the date, where the damage occurred, any other vehicles involved)
  • Other drivers' details such as name, address and licence number (if available)
  • Supporting documents or images (if available)

Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past, present and emerging.



Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision about this insurance, please consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered on this website.

Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered on this website.