Choosing Allianz for Roadside Assistance

Where Allianz Roadside Assistance can help

Flat battery assistance

Last year we helped 82,370 Australians who called us for assistance with a flat battery, including 27,000 NSW residents, 22,000 Victorians, 14,000 Queenslanders and 10,000 Western Australians.

If you run into battery trouble on the road and can’t roll-start your car, call Allianz Roadside Assistance on1800 010 536and we’ll send one of our experienced mobile mechanics to help you.

The mechanic will test your battery’s performance and jump-start your vehicle or fit a new battery if required. All costs associated with a replacement battery, such as supply and delivery, will be your responsibility.

More on flat batteries

Lost or locked your keys in the car?

Last year we helped 9,000 Australians who lost their keys or locked them in the car and called us for assistance, including 3,000 NSW residents, 2,500 Victorians, 1,500 Queenslanders and 1,000 Western Australians.

If you lose your keys or lock them in your vehicle and can provide us with proof of ownership, call Allianz Global Assistance on1800 010 536and we’ll find and bring you a spare key, arrange for you to go and get your spare key if that’s easier, or send a car locksmith to gain access to your vehicle, once you’ve signed a consent and indemnity form.

We will not be responsible for any damage incurred, or for any repair costs that result from gaining access to the vehicle or moving the vehicle while it is locked.

If the key is not available

Run out of fuel

Last year we helped 5,000 Australians who ran out of fuel on the road and called us for assistance, including 1,500 NSW residents, 1,500 Victorians, 1,000 Queenslanders and 500 Western Australians.

If you get caught without fuel, call Allianz Global Assistance on1800 010 536and we’ll send one of our experienced mobile mechanics to help you.

We’ll give you enough petrol or diesel so you can make your way to the closest available service station. Provided you run out of fuel in a capital city or major regional town, fuel is delivered at no cost to you. However, all costs incurred for a callout outside these areas are your responsibility.

If you’re having one of those days and fill your vehicle with the wrong type of fuel, we can coordinate towing at your expense.

LPG fuelled?

Flat tyre assistance

Last year we helped 28,000 Australians who called us for assistance with a flat tyre, including 10,000 NSW residents, 8,000 Victorians, 4,000 Queenslanders and 2,500 Western Australians.

If you run into tyre trouble on the road, call Allianz Global Assistance on 1800 010 536and we’ll send one of our experienced mobile mechanics to help you.

We’ll change the tyre for you, using your spare if you have one.

Multiple flats?

The service you can expect

24-Hour Roadside Assistance - 365 Days a Year

We know you can’t always predict breakdowns and that they can happen at the worst times. That’s why we’re proud to say you can call Allianz Roadside Assistance for help any time of the day or night, seven days a week, 365 days a year including Christmas Day.

Our customer service assistants, who are based in our Brisbane call centre around the clock, will provide advice over the phone or arrange an emergency call-out if required, sending an Allianz Rapid Response Unit and mobile mechanic to help you get back on the road.

Select level of cover

Towing Service

Whether you’re in the city, in the bush or at the beach when car trouble strikes, we’re here to help tow you and your vehicle to safety.

If your vehicle can’t be mobilised at the breakdown location or requires electronic diagnosis, we’ll deliver it to your preferred repairer (within the specified limits) so you can continue your journey while we take care of the rest.

For vehicles weighing up to 3.5 tonnes, we cover towing up to 20km in metro areas and 50km in rural areas for Standard membership, and 100km in metro areas and 200km in rural areas for Platinum membership.

Other limits apply. For further details, read ourConditions of Use.

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Our network of mobile mechanics

Roadside Assistance from Allianz means premium vehicle breakdown cover backed by a superior level of expertise and service.

Our experienced team of qualified mobile mechanics are equipped with the skills and tools to get you back on the road fast, wherever you break down.

Allianz Rapid Response Units are fitted with everything our mechanics need to get you moving, including tyre-changing equipment, lock-out/vehicle access tools, air compressors, premium unleaded petrol, diesel, oil and water.

For more information about Allianz Roadside Assistance please call1800 010 536or refer to our Conditions of Use.

Select level of cover

Get Help

If you require assistance simply call the Roadside Assistance toll free number1800 010 536, anywhere, any time in Australia.

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Customer testimonials

Sam, NSW

“Your telephone operator and roadside assistance technician demonstrated a high level of professionalism and were very polite at all times. As I had locked my keys in the boot of my car, I was very impressed with the persistence shown by your technician to resolve the problem.”

Nathan, NSW

“When I contacted the lady on the Allianz Roadside Assistance phone number I found her to be very professional, friendly and helpful. It made things very easy when we had locked our keys in the car and had no access to the Allianz Roadside Assistance membership card.”

Next Steps

More details about the incidents and services listed above

If the battery won't start your car, you usually refer to it as ‘dead’, even though that's not technically correct. A battery that's merely discharged – from leaving your headlights on or from a damaged alternator – can be recharged to its full capacity. But a battery that's at the end of its service life can't be recharged enough to restore it to a useful power level. Then it truly is dead, and must be replaced.

If the battery is discharged and not dead, you can jump-start it from another fully charged battery. About 30 minutes of driving should allow the alternator to fully charge the battery. But if the alternator or another part of the electrical system in your car is damaged, the battery will not recharge and a mechanic or service station also will not be able to recharge it.

So if your battery keeps discharging, have your electrical system checked before you replace it. What looks like a bad battery could be an electrical system problem. If you have a bad component in the electrical system, it will keep draining a new battery, and you'll be stranded again and again.

From the Battery Council International.Find out more.

In all other situations where the key is not available, we will arrange to transport the vehicle to your preferred repairer, where the appropriate entry methods may be used. A limit of $150 (including GST) applies to this benefit for Standard membershipand $200 forPlatinum membership. All additional costs are your responsibility.

For more information refer to the fullConditions of Use.

If your vehicle is LPG fuelled, we’ll tow it to the nearest service station, up to a limit of:

  • 20km from the breakdown location in metropolitan locations, or 50km in regional and remote locations for Standard membership.
  • 100km from the breakdown location in metropolitan locations, or 200km in regional and remote locations for Platinum membership.

All costs of towing above these limits, including subsequent tows, are your responsibility. Please note that this benefit does not apply if your vehicle has been fitted with a body that requires heavy haulage towing due to height, width or length. In those circumstances, we will coordinate towing for the vehicle, but all costs will be your responsibility.

If you need extra help because you have multiple flat tyres, your spare is unserviceable or you don’t have one, replacement wheel studs/nuts aren’t available or a locking wheel nut key isn’t available, we’ll tow your vehicle to your preferred repairer up to a limit of:

  • 20km from the breakdown location in metropolitan locations, or 50km in regional and remote locations forStandard membership.
  • 100km from the breakdown location in metropolitan locations, or 200km in regional and remote locations forPlatinum membership.

All costs of towing above these limits, including subsequent tows, are your responsibility. Please note that this benefit does not apply if your vehicle has been fitted with a body that requires heavy haulage towing due to height, width or length. In those circumstances, we will coordinate towing for the vehicle, but all costs will be your responsibility.

For more information refer to the fullConditions of Use.

The tread patterns of all tyres change appearance as they wear. The only way to check whether a tyre’s tread has worn out or if it has legal tread depth remaining is to inspect the tyre at the tread wear indicators (TWIs).

These are small raised platforms of rubber moulded into the main tread grooves around the tyre’s circumference, identified by the letters ‘TWI’, a small triangular arrowhead shape or a brand logo. If the tread is worn down to the same level as any of the TWIs, the tyre is legally worn out and must be replaced.

From the Australian Tyre Industry Council.Find out more.