As a business manager, it’s important to make sure your customers have considered the right level of insurance cover for their next car and that they’re protected the moment they exit the dealer yard. But when is the best time to have the insurance conversation? Is it before or after a test drive? Is it before or after the customer has made a commitment to purchase?
Customer downtime is part and parcel of the purchase journey, so the answer could well be: whenever the opportunity allows.
It’s true that some customers report not being in the right headspace to discuss insurance when they’re deciding on a car purchase. But Allianz research shows that as many as 30 per cent of customers say they start thinking about insurance before they visit a dealership1. And almost half say they would like to have discussed insurance earlier in their car-buying journey than they did.
Customers who look for added benefits also think about insurance earlier in the journey than those who stick with the same insurance brand or choose the lowest price1.
It simply makes sense for dealerships to leverage periods of customer downtime to discuss insurance, particularly when there is a large subset of customers who say they want to understand insurance options early on.