Club Marine Launches 'Concierge' Service For Boaties

6 April 2009

In an Australian first, recreational boaties can now access a range of exclusive, personalised services designed to protect their boating lifestyle and maximise their enjoyment on the water.

Club Marine, an Allianz company and Australia's market leader in boat insurance, has partnered with sister Allianz company, Mondial Assistance, a leading global supplier of roadside assistance and other services – to launch Club Marine Assist, a first class concierge service available to boat owners that have Club Marine Insurance.

This unique service provides boat owners and their families with customised advice on tides and weather, directions to fuel and grocery stores, emergency roadside assistance for car and boat trailers, as well as 24-hour legal and medical advice.

Mark Bradley, Chief Executive of Club Marine, said this is the first time Australia’s fast-growing recreational boating community has had access to such an extensive range of insurance solutions, assistance services and other membership benefits.

”Club Marine Assist can provide access to medical and other emergency assistance, roadside assistance and a range of exclusive concierge services all rolled into the one simple package,” Mr Bradley said.

“Boating is supposed to be easy, fun and safe for everyone, but accidents and breakdowns do happen. And that is where Club Marine Assist can help: it allows you to relax and enjoy your day out on the water with the confidence that there is help at the end of the phone if the unexpected does occur.”

Whether onboard or on land, Club Marine Assist operators can assess the situation and, if needed, help boat owners contact the most appropriate emergency services. If necessary, they can also arrange overnight accommodation for members and the salvage of a vessel, while also assisting members lodge a claim with Club Marine Insurance.

The exclusive service is provided free of charge to Club Marine members who take out or renew a boat insurance policy with Club Marine after 2 January 2009. The benefits include:

“Legal advice is a crucial yet often neglected area,” Mr Bradley said. “For example, the rules of the sea state that if you collide with another vessel causing damage, the owner of the other boat can ‘arrest’ your boat until you have paid recompense. So it really does pay to have access to an experienced lawyer.”

Similarly, few recreational boaties realise that their auto club membership may not provide roadside assistance for their boat trailer when towing their boat on the open road.

“Club Marine Assist fills this gap and provides 24-hour roadside assistance for breakdowns, accidents and other emergencies involving Club Marine members while towing their boat,” Mr Bradley said.

“We also provide assistance to locate or replace lost keys for cars or boats, and can arrange emergency accommodation or a rental car to help our member get home if their car or boat breaks down when they are far away from home.”

Media enquiries

Mark Bradley
Club Marine
Ph. 03- 8591 1939
0414 565 736
Nicholas Scofield
Allianz Australia
02 9390-6596
0416 088 414

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