You will not be able to make a CTP claim in South Australia if:
For more information on your entitlement to make a claim, please refer to our 'Injured Persons Guide' or call Allianz on 1300 618 389.
If you are eligible to claim, the 'Injury Claim Form' is required to be submitted to Allianz:
Assistance in completing the Prescribed Authority can be obtained in the 'Prescribed Authority Guide'.
Additional information regarding the SA CTP Claims process can be obtained in the
'Information for people injured in road crashes' brochure.
Step 3: Allianz will contact you
On receipt of your 'Injury Claim Form' you will be notified of your claim number and the contact details of the person managing your claim. Should you wish to check on the progress of your claim you can contact your Claims Consultant directly on the number provided or call 1300 618 389.
Note: The 'Prescribed Authority' will remain in force until your claim is resolved or you revoke it. However, you cannot revoke this authority for at least six months after you sign it.
For answers to other questions you may have, try our FAQs.
If you are the driver/rider or owner of a vehicle that has been involved in a motor vehicle accident and someone was injured as a result of that accident then you are required to notify Allianz that the accident has occurred.
The common forms of compensation payments are made for:
Reductions in compensation may apply in relation to:
We may authorise payment for treatment expenses including, but not limited to the following:
All providers of medical and allied health services (e.g. physiotherapy, chiropractic, hydrotherapy and massage treatment) must be ReturnToWorkSA accredited, or your expenses may not be covered. Payment of accounts for these treatments will be made at ReturnToWorkSA gazetted rates.
The injured person (in the case of someone 16 years or older) is technically responsible for treatment expenses incurred prior to claims being settled. While Allianz has no legal obligation to pay accounts progressively, it does so on behalf of MAC, providing certain conditions are met. It is advisable to enquire about the cost of treatment and eligibility for progressive payments before agreeing to treatment.
Allianz considers making progressive payments on treatment accounts on a case by case basis.
Payment of accounts by Allianz may occur when:
If you are deemed to be more than 25% responsible for an accident where someone was injured and have paid your CTP premium (via your registration), you will be required to pay an excess. This amount is indexed as at 1 January each year. The amount of the excess an insured person may have to pay will depend on the date the accident occurred. The maximum excess can be located at: www.mac.sa.gov.au
You will be also required to fully co-operate with Allianz, which may include completing an Accident Report Form and returning it to Allianz. Penalties of up to $5,000.00 can apply for failing to co-operate with Allianz.
In some circumstances, the CTP compensation paid to the injured person may be recovered from you if, for example you:
The money recovered from you may include injury compensation and claims' management costs. This can amount to many thousands of dollars.
No, you do not need legal advice, although your option to appoint legal representation remains.
The right to legal representation has not changed but new thresholds are in place for the reimbursement of legal fees. Legal costs through the CTP Scheme are no longer being awarded if the total compensation payment is $25,000 or less. Limitations also apply to claims where the total amount of compensation is between $25,000 and $100,000.
Irrespective of the legal costs that may be recoverable, there will always be a component of any legal fee (usually called solicitor client fees) that is not claimable from the CTP insurer. Therefore, you should ask your solicitor to fully explain their billing practices. Your lawyer should provide you with the following information in writing: