Claims Management

NT Legislation

Workers’ compensation is compensation payable under the Workers Rehabilitation and Compensation Act to a worker who suffers an injury arising out of or in the course of their employment.

The worker may be entitled to compensation for weekly benefits while incapacitated for work, medical expenses, rehabilitation expenses and permanent impairment.

Record of injuries

Workers must notify employers of an injury as soon as is practicable and may provide the notice orally or in writing. Employers are required to maintain a record of all injury notifications. The record must include:

  • Name and address of the worker
  • Date of injury
  • Cause of injury.

Lodging an injury notification

The NT legislation does not contain any specific timeframes around notification of an injury to your workers’ compensation insurer, however, we encourage you to notify Allianz as soon as practicable of any injuries sustained. This allows Allianz to commence active injury management to facilitate a prompt recovery and return to work for your injured employee.

The initial notification can be made by lodging an injury notification on-line.

To make a claim for compensation

Should you or your injured worker wish to make a claim for compensation, please complete the following requirements:

  • Provide the injured worker with a NT WorkSafe prescribed claim form. This form can be downloaded from the NT WorkSafe website.
  • On receipt of this form, complete the employer’s report section and forward it, together with the Workers’ Compensation medical certificate, to Allianz within 3 working days. Please forward documents to:

  • Allianz Australia
    GPO Box 4771
    Darwin NT 0801


Claim Lifecycle – What happens and when

The diagram below shows a typical lifecycle of a Workers’ Compensation claim. This diagram is a simplified description of the claims process, so you know what to expect should you need to make a claim.

Claim Lifecycle
Step 1. (Injured worker step)The worker completes pages 1 and 2 of the NT WorkSafe prescribed claim form - "Workers Compensation Claim Form".
Step 2. (Injured worker step)The worker submits the completed claim form, along with a Workers’ Compensation medical certificate, to their employer.
Step 3. (Employer step)The employer completes page 3 of the claim form provided by the worker.
Step 4. (Employer step)The employer forwards the completed claim form, details of the injured worker’s earnings for 12 months prior to the date of injury, and all other relevant documentation to Allianz within 3 working days of receiving the claim form from the injured worker.
Step 5. (Allianz step)Upon receipt of the claim form and medical certificate, Allianz will assess the claim and in most cases advise all parties of liability determination within 3 working days.

NOTE: Allianz has 10 working days to assess liability from the date the worker submits their completed claim form to the employer (step 2), otherwise the claim is deemed accepted.
Step 6. (Allianz step)If liability is accepted
The Case Manager collaborates with the worker, employer and nominated treating Doctor to return the injured worker to work as soon as possible.

If liability cannot be determined without additional information (decision deferred)
The Case Manager will notify the employer and the worker of the delay in determining liability and the reason(s) why. The required additional information will be sought and a decision promptly made on receipt.

If liability is not accepted
The Case Manager will notify the employer and injured worker of the liability decision verbally and in writing, and advise of the process to be followed should the decision be disputed.
Step 7. (Injured worker & employer step)If liability is accepted or decision deferred, employers should commence paying weekly compensation within 3 working days.

If liability is accepted, all relevant accounts and wage reimbursements should be sent promptly to Allianz for payment.
Step 8. (Allianz step)Allianz will keep in regular contact with the employer and injured worker to facilitate a prompt recovery and return to work of the injured worker. Assistance may be sought from specialist providers, such as occupational rehabilitation experts or medical professionals.
Step 9. (Injured worker & employer step)The injured worker is certified fit for work with no ongoing treatment. All final accounts / wage reimbursements sent to Allianz for payment.
Step 10. (Allianz step)
Allianz closes the claim
    For more information about claims management for employers in the Northern Territory, please download our Employer Information brochure.