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Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708
Copyright © 2015 Allianz Australia Limited ABN 21 000 006 226
Workers’ Compensation in NSW is managed by Agents on behalf of WorkCover and the Nominal Insurer.
Initial notification of an injury can be made by the worker, employer or by some other person acting on behalf of the worker, such as the treating doctor. The provisions implemented in 2002 allow Agents to begin weekly compensation payments and injury management within seven (7) calendar days of initial injury notification in most cases. Even if a claim is made, provisional payments can continue up to a maximum 12 weeks. There is also a provision for the payment of medical expenses up to $7500. This ensures the payment of the necessary cost for the early and effective treatment of the injury and faster returns to work.
Allianz is committed to providing you with the highest level of care and courtesy. To assist you, Allianz has outlined our service promise and how you may contact us. Please refer to the Customer Service Charter and the Service Level Standards for more information.
|Step 1. (Injured worker step)||A workplace injury is reported to the employer. In the case that a serious incident occurs involving a fatality or permanent injury or illness please phone WorkCover immediately on |
13 10 50 for NSW
|Step 2. (Employer step)||The employer notifies Allianz with 48 hours of the injury/incident and is issued a claim number. |
Phone: 1300 360 595 (Allianz First Report)
Fax in NSW: 02 9390 6633
Important note: please quote the claim number along with the injured workers’ name and date of injury on all future claims correspondence. Making a claim »
|Step 3. (Allianz step)||The Allianz Injury Management Team (IMT) will contact the employer, injured worker and the Nominated Treating Doctor to assess claim significance and ensure the injury management program has commenced. From this information ‘Provisional Liability’ is assessed and written advice sent explaining the outcome.|
|Step 4. (Allianz step)||‘Provisional Liability’ payments begin for time lost. The employer is to ensure wage entitlements are received by the injured worker. All accounts / wage reimbursements sent to Allianz for payment.|
|Step 5. (Employer step)||The injured worker and employer complete and return a Workers’ Compensation Claim Form together with a WorkCover Medical Certificate.|
|Step 6. (Allianz step)||Allianz determines liability within 21 days of receipt of a completed Workers’ Compensation Claim Form and a WorkCover Medical Certificate.|
|Step 7. (Allianz step)||Liability accepted|
The Allianz Injury Management Team collaborates with the worker, employer and Healthcare Professional to return the injured worker to health and work as soon as possible.
Liability not accepted
The Allianz Injury Management Team will notify the employer and injured worker of the liability decision in writing.
|Step 8. (Injured worker step)||Injured worker is declared fit for work. All accounts / wage reimbursements sent to Allianz for payment.|
|Step 9. (Allianz step)|
Allianz closes the claim
The WorkCover Independent Review Office (WIRO) provides an independent complaints solution service for Workers who are unhappy with a decision made by their insurer. WIRO also provides funding for legal advice. For more information or to make a complaint, call WIRO on 13 94 76 or visit their website at www.wiro.nsw.gov.au.
The Workers' Compensation Commission deals with all disputes arising out of workers' compensation claims made on or after 1 January 2002. The Workers' Compensation Commission can determine the following:
Contact us with your workers' compensation enquiries.