Allianz Australia
Best General Insurance Company of the Year 2010*
General Insurance Company of the Year 2009+
Call us on 13 1000
Car Insurance, Life Insurance, Home Insurance, Travel Insurance and more.
Claims information
What should I do if I need to make a small business insurance claim?
If we believe that it is necessary for your claim to be assessed by a Loss Adjuster we will appoint one of our preferred Loss Adjusters, who will be in contact promptly to arrange a convenient time to visit you.
Disaster Support
If you’re an Allianz customer and you’ve been affected by a disaster we’re available to help you, 24 hours a day.
Whether you need assistance or to notify us of a claim, our experienced staff are ready to help. We have extra staff on our 24-hour hotline on 13 1000 if you have suffered severe loss or damage.
Every claim is important to us, and so is your time, so if your claim is for less severe damage, use our online claim form to submit your motor claim or property claim. You’ll still receive Allianz’s great customer service, but you’ll avoid phone queues, and you’ll be allowing those who’ve been hardest hit to receive urgent assistance.
So call 13 1000 or use our online motor claims form or property claims form, anytime, day or night.
Dispute resolution
At Allianz, we work hard to keep our customers happy. Even so, differences can occur. When this happens, we try to resolve them as quickly and amicably as possible.
Allianz is a signatory to and participates in, the General Insurance Code of Practice. This means that we offer an Internal Dispute Resolution Process (IDR) in the event that you are not satisfied with the outcome or any aspect of the handling of a General Insurance claim. To start the process, just call us and ask to speak to the Claims Team Leader.
Further Assistance. We will do everything to reach a resolution within the terms of the policy. If, however, you are still dissatisfied with our decision, you may choose to refer the matter to an independent external dispute resolution body, the Financial Ombudsman Service ("FOS"), subject to eligibility under the scheme’s terms of reference. The FOS Scheme offers claimants an impartial alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.
To find out more about the role of the FOS visit the FOS website.
- Take precautions to prevent further loss, damage or liability
- Notify the police if necessary.
- Make sure you have your policy number and details of what has happened.
- Notify us of your motor claim or property claim online, or call our claims department on 13 1000 and one of our friendly consultants will take you through the claims process.
Fast Track Glass Claims | Glass only claim? No forms to complete, just have your policy number ready and you can call O’Brien Glass on 13 16 16. |
If we believe that it is necessary for your claim to be assessed by a Loss Adjuster we will appoint one of our preferred Loss Adjusters, who will be in contact promptly to arrange a convenient time to visit you.
Disaster Support
If you’re an Allianz customer and you’ve been affected by a disaster we’re available to help you, 24 hours a day.
Whether you need assistance or to notify us of a claim, our experienced staff are ready to help. We have extra staff on our 24-hour hotline on 13 1000 if you have suffered severe loss or damage.
Every claim is important to us, and so is your time, so if your claim is for less severe damage, use our online claim form to submit your motor claim or property claim. You’ll still receive Allianz’s great customer service, but you’ll avoid phone queues, and you’ll be allowing those who’ve been hardest hit to receive urgent assistance.
So call 13 1000 or use our online motor claims form or property claims form, anytime, day or night.
Dispute resolution
At Allianz, we work hard to keep our customers happy. Even so, differences can occur. When this happens, we try to resolve them as quickly and amicably as possible.
Allianz is a signatory to and participates in, the General Insurance Code of Practice. This means that we offer an Internal Dispute Resolution Process (IDR) in the event that you are not satisfied with the outcome or any aspect of the handling of a General Insurance claim. To start the process, just call us and ask to speak to the Claims Team Leader.
Further Assistance. We will do everything to reach a resolution within the terms of the policy. If, however, you are still dissatisfied with our decision, you may choose to refer the matter to an independent external dispute resolution body, the Financial Ombudsman Service ("FOS"), subject to eligibility under the scheme’s terms of reference. The FOS Scheme offers claimants an impartial alternative to litigation. Like our IDR process, the FOS Scheme is free to claimants.
To find out more about the role of the FOS visit the FOS website.
Frequently Asked Questions
Do I have to get replacement quotes?
One of our consultants will discuss this with you when they receive your online claim or when you call to make your claim.
What proof of ownership documents do I need?
Documents such as purchase receipts, credit card statements and owner’s handbooks will help. When you speak to a claims consultant, they’ll let you know what you need to provide to help us process your claim.
How will my possessions be replaced?
We organise the quotes and replacement of your possessions and do most of the leg work for you.
What should I do if someone makes a claim against me?
- Notify us of your motor claim or property claim online, or call our claims department on 13 1000 and one of our friendly consultants will take you through the claims process.
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