Allianz Home Insurance

Frequently Asked Questions

What do I do if I need to make a claim?

• Take precautions to prevent further loss, damage or liability
• Contact the police as soon as possible to report any theft or attempted theft, or damage caused by intentional acts, riots or vehicle impact.
• Notify us of your claim online, or call our claims department on 13 1000 and one of our friendly consultants will take you through the claims process.

Do I have to get replacement quotes?

One of our consultants will discuss this with you when they receive your online claim or when you call to make your claim.

What proof of ownership documents do I need?

Documents such as purchase receipts, credit card statements and owner's handbooks will help. When you speak to a claims consultant, they'll let you know what you need to provide to help us process your claim.

How will my possessions be replaced?

We organise the quotes and replacement of your possessions and do most of the leg work for you.

What should I do if someone makes a claim against me?

• Notify us of your claim online as soon as possible, or call our claims department on 13 1000 and one of our friendly consultants will take you through the claims process.
• Try to get names and addresses of witnesses, if there are any.
• Don't make any admissions of liability and don't attempt to settle any claim made against you.

Policy Benefits

• A range of options including cover for jewellery and cameras away from the home
• Up to $5,000 cover for your guest's damaged property
• Up to 12 months temporary accommodation if your home is uninhabitable as a result of a claim
• Other features to help protect your home and contents
• A 30% no claim bonus for home owner insurance†
• Bundle your building and contents cover to receive a further discount†
• A quick and easy claims process

Checklist

Contents Checklist

Keeping a contents checklist will help you understand the correct replacement value of your contents and assist you in recovering your stolen goods.

Visit each room in your house and write down the serial or model numbers of valuables as well as how much you paid for them. Better still, take a photograph or use a video camera to record these details.

Valuations

If you make a claim, most insurers will need to see your valuations. To be fully covered, you must provide evidence of the value and ownership of items which verifies the insured value of each item of specified contents and specified and unspecified personal effects.