LAustralian Insurance Industry Awards.
GAustralia Banking and Finance Insurance Awards.
Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708
Copyright © 2013 Allianz Australia Limited ABN 21 000 006 226
Allianz is pleased to announce that it has been awarded Best General Insurer for the second consecutive year at the Australian Banking & Finance Insurance Awards held in Sydney.
The category of Best General Insurance Product was won by NAB’s National Home Insurance, which is underwritten by Allianz and recognises the strength of Allianz’s business partnership with NAB, as well as the product itself.
Allianz’s award of Best General Insurer is complemented by a recognition of the quality of Allianz’s home insurance products through the award of Best General Insurance Product to NAB’s National Home Insurance, which is underwritten by Allianz.
Accepting the award, Allianz Managing Director Mr Terry Towell said, “the focus on delivering superior customer service by Allianz’s 3300 employees is responsible for the company winning this award”.
Mr Towell also thanked the readers of Australian Banking & Finance Magazine who voted Allianz ‘Number One’.
Mr Towell attributed the company’s market leading performance to Allianz’s attention to its customers’ needs, from offering competitive pricing, to bringing new and innovative products to the market, and Allianz’s no-fuss handling and paying of claims.
Allianz regularly asks its customers one simple question – Would you recommend Allianz to a friend or colleague? Each year, the company poses this question to thousands of direct customers, claimants and business partners, with the resulting feedback being used to guide continuous improvement in Allianz’s products and processes.
Mr Towell stated that, “the insurance business is part of a fast-changing and dynamic environment. Our customers know what they want and they also shop around. We need to be proactive in meeting our customers’ needs and expectations, be it our handling of claims arising from natural catastrophes, the delivery of complex insurance requirements to large corporates, or adapting to changes to the day-to-day purchasing preferences of consumers, such as buying insurance online.”
“It’s the feedback of our customers – positive and negative - and the passion of our employees to deliver a positive customer experience every time, that helps us continue to achieve our objective of providing first class customer service,” Mr Towell said.
The Allianz Australia Group operates in Australia and New Zealand. It is one of Australia’s largest general insurers, a leading private workers’ compensation insurer, and more recently, a life insurer.
Allianz Australia delivers a wide range of personal, commercial and corporate insurance products and services. AAL is proud to be of service to more than 2 million policy holders and over 50% of Australia’s top 200 BRW listed companies have some form of insurance cover with the group.
Allianz Australia offers a wide range of insurance products and services including car insurance, home insurance and Life insurance.
Allianz Australia has approximately 3300 staff. In 2006, the company achieved a gross written premium exceeding AU$2.4 billion and investment assets of approximately AU$5.5 billion. Allianz Australia Group is a wholly owned subsidiary of the worldwide Allianz Group, one of the world’s largest financial services companies.
Australian Banking & Finance Insurance Awards
The Australian Banking & Finance Insurance Awards are in their fifth year and recognise and reward excellence, achievement and service to the sector, by individuals and organisations, as awarded by their peers.