Frequently asked questions

• Take all reasonable precautions to prevent further loss, damage or liability.
• Contact the police as soon as possible to report any theft or attempted theft, or damage caused by intentional acts, riots or vehicle impact.
• Contact the Allianz Claims Call Centre on 13 1000 and advise the Claims Consultant of what has happened: the Claims Consultant will help you through the landlord insurance claims process.

No. To lodge a landlord insurance claim, all you have to do is call Allianz and we will take the details over the phone.

For most goods, we will arrange replacements for you – no quotes are required. We will discuss this with you when you call to lodge your landlord insurance claim.

• Retain receipts, instruction booklets or any other documents that can help provide evidence of your ownership in the event of a claim.
• Retain a copy of your written rental agreement and details of the bond held. Claims staff will require this for loss of rent claims.
• Retain copies of any property inspection reports.

Allianz has agreements with national suppliers to replace most items. We organise the quotes and replacement of your possessions and do most of the leg work for you.

• Call us as soon as possible on 13 1000 and advise the Claims Consultant of what has occurred.
• Try to get names and addresses of witnesses, if any, to the event which has brought about the claim.
• Don't make any admissions of liability and don’t attempt to settle any claim made against you.
• The Claims Consultant will advise you of what steps you need to take and will assist you through the landlord insurance claim process.