Call us on 13 1000

Home insurance claims

  • Lodge a claim via our online form or by calling 13 10 13
  • Lodging your claim online is generally faster than over the phone

MAKE A CLAIM
or call us on 13 10 13

Frequently asked questions

  • Take precautions to prevent further loss, damage or liability
  • Contact the police as soon as possible to report any theft or attempted theft, or damage caused by intentional acts, riots or vehicle impact.
  • Notify us of your claim online, or call our claims department on 13 10 13 and one of our friendly consultants will take you through the home insurance claims process.

One of our consultants will discuss this with you when they receive your online claim form or when you call to make your home insurance claim.

Documents such as purchase receipts, credit card statements and owner’s handbooks will help. When you speak to a claims consultant, they’ll let you know what you need to provide to help us process your home insurance claim.

We organise the quotes and replacement of your possessions and do most of the leg work for you.

  • Notify us of your claim online as soon as possible, or call our claims department on 13 10 13 and one of our friendly consultants will take you through the claims process.
  • Try to get names and addresses of witnesses, if there are any.
  • Don’t make any admissions of liability and don’t attempt to settle any claim made against you.

More information

Awards

Cover at a glance

Make a claim

Notify us of your property or motor claim online, or call us on 13 10 13.

Claim online »

Need help?

Need help? Ask our virtual online assistant.

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Product Disclosure Statement

View the Product Disclosure Statements.

For terms, conditions and exclusions of our insurance, please refer to the Product Disclosure Statement (PDS).

Key Facts Sheet