Frequently asked questions

• Contact the police as soon as possible to report any theft or attempted theft, or damage caused by intentional acts, riots or vehicle impact. Notify us of your claim online, or call our claims department on 13 1000 and one of our friendly consultants will take you through the home insurance claims process.

One of our consultants will discuss this with you when they receive your online claim form or when you call to make your home insurance claim.

Documents such as purchase receipts, credit card statements and owner’s handbooks will help. When you speak to a claims consultant, they’ll let you know what you need to provide to help us process your home insurance claim.

We organise the quotes and replacement of your possessions and do most of the leg work for you.

• Try to get names and addresses of witnesses, if there are any.
• Don’t make any admissions of liability and don’t attempt to settle any claim made against you.