Call us on 13 1000

Home insurance claims

  • Lodge a claim via our online form or by calling 13 10 13
  • Lodging your claim online is generally faster than over the phone

or call us on 13 10 13

Disaster support

If you’re an Allianz customer and you’ve been affected by a disaster we’re available to help you, 24 hours a day.

Whether you need assistance or to notify us of a Home insurance claim, our experienced staff are ready to help. We have extra staff on our 24-hour hotline on 13 10 13 if you have suffered severe loss or damage.

Every claim is important to us, and so is your time, so if your Home insurance claim is for less severe damage, use our online claim form. You’ll still receive Allianz’s great customer service, but you’ll avoid phone queues, and you’ll be allowing those who’ve been hardest hit to receive urgent assistance.

So call 13 10 13 or use our online claim form, anytime, day or night.

More information


Make a claim

Product Disclosure Statement

For terms, conditions and exclusions of our insurance, please refer to the Product Disclosure Statement (PDS).

Key Facts Sheet