Call us on 13 1000

Home insurance claims

  • Lodge a claim via our online form or by calling 13 10 13
  • Lodging your claim online is generally faster than over the phone

or call us on 13 10 13

How do I submit a home insurance claim?

Online, any time

The fastest, easiest way is via our online claim form. You can submit your home insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.

It takes less than 10 minutes to complete the online claims form, and once we receive it, one of our friendly claims consultants will contact you as soon as possible.

  • Secure form
  • No phone queues
  • Immediate confirmation number for your reference

Before you submit a Home insurance claim

You'll find that completing your online claim form is quicker if you have these details at hand before you start:

  • Your policy information
  • Information about the incident, such as the date, where the damage occurred, etc.
  • Details about the loss or damage you are claiming for
  • Information about any other people, vehicles or property involved

Over the phone

Alternatively, you can call us on 13 10 13 and one of our friendly consultants will take you through the Home insurance claims process.

To assist us in processing your Home insurance claim, please have to hand your policy number and details of what has happened. A professional Claims Consultant will discuss the loss with you and determine the most appropriate method to expedite your Home insurance claim.

If we believe that it is necessary for your Home insurance claim to be assessed by a Loss Adjuster we will appoint one of our preferred Loss Adjusters who will be in contact promptly to arrange a convenient time to visit you.

Glass claims

If you need to lodge a glass claim, you can call O'Brien Glass on 1800 557 055. O'Brien Glass is our preferred supplier for all glass claims.

To assist us in processing your Home insurance claim, please have your Allianz policy number with you when you call, together with details of how the breakage occurred, and O'Brien Glass will manage the process for you.

For more information about O'Brien Glass visit their website.

More information


Make a claim

Product Disclosure Statement

For terms, conditions and exclusions of our insurance, please refer to the Product Disclosure Statement (PDS).

Key Facts Sheet