How do I submit a home insurance claim?

Online, any time

The fastest, easiest way is via our online claim form. You can submit your home insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.

It takes less than 10 minutes to complete the online claims form, and once we receive it, one of our friendly claims consultants will contact you as soon as possible.

• Secure form
• No phone queues
• Immediate confirmation number for your reference

Before you submit a Home insurance claim
You'll find that completing your online claim form is quicker if you have these details at hand before you start:

• Your policy information
• Information about the incident, such as the date, where the damage occurred, etc.
• Details about the loss or damage you are claiming for
• Information about any other people, vehicles or property involved

Over the phone
Alternatively, you can call us on 13 1000 and one of our friendly consultants will take you through the Home insurance claims process.

To assist us in processing your Home insurance claim, please have to hand your policy number and details of what has happened. A professional Claims Consultant will discuss the loss with you and determine the most appropriate method to expedite your Home insurance claim.

If we believe that it is necessary for your Home insurance claim to be assessed by a Loss Adjuster we will appoint one of our preferred Loss Adjusters who will be in contact promptly to arrange a convenient time to visit you.