Claims information

If you have been injured in a motor vehicle accident and wish to make a claim for your injuries, see below.

You may be able to make a CTP claim with Allianz if:

1. You have suffered an injury as a result of a motor vehicle accident that ‎was not your fault; and
2. The vehicle at fault in the accident was insured by Allianz CTP. If you do not know whether Allianz is the CTP insurer, please contact us on the number below and we will advise you whether Allianz is the CTP insurer of the vehicle at fault.

Things you need to do before you can make a claim:

1. Obtain the registration details of the vehicles involved in the accident.
2. Report the accident to the police within 1 month after the accident if the police did not attend the accident scene. You can report the accident to the police by completing a Report of Traffic Incident Form.

Once you have obtained this information, you can make a claim. If you have any questions about obtaining this information, please contact us.

Contact Us
Telephone: 1300 131 319 or
07 30239014
Email
allianzctp_helpline@allianz.com.au

Fax: 07 3023 7971

Mail:
Allianz Australia
QLD CTP Claims Department
GPO Box 2226
Brisbane, QLD 4001

How to make a claim

If you wish to make a claim, complete and send to us a Notice of Accident Claim form. The following is a guide to assist you on how to complete the form. If you require assistance or have any questions, please contact us and we will be happy to assist you.

1. Print a copy of theNotice of Accident Claim Form – Non Fatal. If you are unable to print this form, please contact us and we will send the form to you. The form should be sent to us as soon possible as the law sets time limits for making a claim.
2. The form includes a medical certificate, which is required to be completed and signed by a registered medical practitioner.
3. If you are making a claim for funeral expenses or claiming for losses or expenses incurred as a relative or a dependant of a person who died in a motor vehicle accident, then you should complete a Notice of Accident Claim Form – Fatal.
4. Once the claim form is completed, you will need to sign it and have it witnessed. If you are under 18 years of age or unable to sign it, someone over the age of 18 years should sign it on your behalf.
5. Once you have completed the form, please forward it to the following address:

Mail:
QLD CTP Claims Department
GPO Box 2226
Brisbane, QLD 4001

Remember, if you have any questions, call us, we are there to assist you.
Call 1300 131 319 or
07 3023 9014

Claims Process

What happens next after I have sent my claim form to Allianz?

1. As soon as we receive your claim form, we will contact you and provide a claim reference number and the name and contact details of the person who will be responsible for the management of your claim.
2. We will make enquiries into the circumstances of the accident to ensure that the Allianz insured driver is at fault.
3. We will assist you with your reasonable and necessary medical treatment and provide you with rehabilitation to assist you in your recovery.
4. Please remember to keep your accounts and receipts and provide copies to us. We will pay reasonable medical expenses promptly upon receipt , if we have accepted liability.
5. We may also need to obtain medical reports and other information to assess your claim. If we do, we will discuss these with you.
6. Once we have received all of the necessary information to assess your claim, we will contact you to discuss settlement.