1. Financial stability and Reputation of the applicant’s business

A strong financial position of the applicant is essential and Allianz requires approved repairers to be solvent and financially stable. Additionally members of our approved repairer network will be of the highest repute. Applicants are required to act in a reputable, ethical and professional manner. By applying to be an approved repairer, you authorise Allianz to undertake credit and probity checks on your business and its proprietor(s) in order to assess the financial stability and good character of the applicant(s) and their business. If the application proceeds to the second stage, Allianz may require access to the repairer’s financial accounts or that they provide a certified financial statement to verify the financial status of the business. Applicants may also be asked to provide a police clearance certificate.

2. Business Benchmarking

To keep up with business developments and best practice principles, members of the Allianz Network Repairer scheme should formally participate in benchmarking their business on a regular basis. Being part of a benchmarking group or business is considered an essential part of being an Allianz Network Repairer. Examples of such groups include the MPV Program, Boss Australia and BMS.

3. Premises

Allianz requires the premises of approved repairer’s to be of a suitable quality and a standard consistent with its branded products and company reputation. Applicants will be assessed on the basis of the following criteria:

• Geographic location - Allianz Network Repairers will be limited in number depending on market need within designated geographic areas.

• External requirements - The external requirements of the premises will be assessed using criteria such as:




• the presentation and quality of image conveyed by the premises;

• general cleanliness and demonstration of good house keeping practices;
• well maintained grounds and car parks;
• clear and good quality signage for both day and night street visibility;
• customer parking facilities and the ease of access to the reception area, including access for disabled persons; and
• access to reception (e.g. should not be via the workshop).




• Indoor requirements - The indoor requirements will be assessed using the following criteria:



• Quality of reception areas including appearance, lighting and cleanliness; and provision of quality dedicated customer lounges including:
• Comfortable seating,
• Air-conditioning and heating,
• Coffee and tea facilities,
• Well presented and polite reception staff
• Separate customer toilets or access to non-customer exclusive toilets should not breach OH&S requirements.

4. Plant and Equipment

Repairers’ facilities will be assessed for their suitability based on the presence of the following basic plant and equipment:

• spray booths which are sealed and filtered;
• computerised paint colour matching system manufactured by an industry recognised company;
• body measuring, aligning and pulling equipment that meet the manufacturers’ requirements;
• computer based quoting system;
• on-site internet access;
• parts storage facilities;
• inverter and mig welders is essential requirement;
• it is desirable that the inverter welder is a post 2004 model and the mig-welder is a post October 2003 model;
• quality digital camera with associated software for on site and electronic use.

5. Services

The quality of services the business provides will also be considered during the application process based on:

• the timeliness of repair turnaround taking into account drive in or tow in factors and severity of damage;
• evidence of an established satisfied customer base and, if available, customer satisfaction scores;
• customer communication processes that keep the customer informed of repair progress;
• any customer reports that have been made available previously to Allianz;
• ability to provide monthly feedback to Allianz;
• a commitment to stand behind work quality including, where requested, a signed guarantee of workmanship indemnifying Allianz for any claims made for faulty workmanship or negligence;
• the type, quality and brand of parts used when repairing vehicles;
• an ability and willingness to allow staff to attend technical training if and when required;
• an ability to provide towing or have access to quality towing services;
• an ability to provide 24 hour 7 day access to premises;
• a commitment to attend Allianz approved repairer meetings and functions, which would be approximately two per year; and
• an ability to follow manufacturers’ /industry body repair standards.

6. Legal Compliance and Accreditation

Allianz will assess applicants according to the level of legal compliance and professional and industry accreditation achieved by their business and staff, including but not limited to:

• whether or not the business has satisfactorily met all the statutory requirements relevant to the business including:
• licensing requirements and approvals for the business and premises,
• occupational health and safety compliance,
• environmental law compliance,
• holding appropriate insurance cover, and
• industry and insurance company accreditations achieved by the business and or its employees.

7. Commitment

Allianz wishes to establish long term relationships with appointed approved repairers and therefore will assess applicants on their ability to commit to and meet ongoing quality standards, including the ability and demonstrated willingness to maintain:

• high quality standards expected by Allianz and to invest in the business where required, to keep pace with increasing vehicle technology sophistication; and
• customer satisfaction, which needs to be at or above industry average performance levels
• existing business relationships between Allianz and repairers may be taken into consideration when appointing new Allianz Network repairers
• Allianz undertakes to conduct its dealings with its appointed Network Repairers in accordance with the provisions of the criteria, and in the spirit of the Motor Vehicle Insurance and Repair Industry Code of Conduct

Are you still interested?

If you would like to apply to become an Allianz Network Repairer please read the terms and conditions thoroughly, fill out and submit the on-line application form to activate the first stage of the application process.